--- title: "The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System" ocid: "ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS SHARED BUSINESS SERVICES" published: "2021-10-31" --- # The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System Buyer: NHS SHARED BUSINESS SERVICES Current stage: Tender OCID: ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704.json) ## Summary The NHS Shared Business Services is conducting a tender for the provision of Integrated Urgent Care Services, aimed at supporting the South West London Integrated Care System. The contract is expected to run for three years from June 2022 to May 2025, with the potential for up to two one-year extensions, depending on national restrictions by NHS England or the Department of Health. The total maximum value for this contract, which includes possible extensions, is £81,872,366. Interested parties should submit their bids by the deadline of 12:00 on 12 November 2021. This procurement, classified under health and social work services, utilizes an open procedure, making it accessible for various suppliers. This tender presents significant opportunities for businesses focused on health services, especially those capable of delivering urgent care solutions within the specified timeframe and requirements. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprise (VCSE) organisations will find themselves well-suited to compete, particularly those with experience in integrated care or telehealth services. The comprehensive nature of the services encompasses call centre operations, clinical assessments, and both face-to-face and home visit capabilities, providing avenues for innovative service delivery and collaboration within the health sector. ## Notice The purpose of this Invitation to Tender (ITT) is to provide Bidders with sufficient information to enable them to compile a comprehensive Bid that meets the requirements for the Procurement for the provision of Integrated Urgent Care Services. The Contract to be offered to the successful Bidder at the end of this Procurement will be for a duration of 3 years, which is intended to run from June 2022 until May 2025 with the possibility of two extensions of up to 1 year each (two years in total), subject to any restrictions placed nationally by NHS England or the Department of Health. As advertised, the anticipated, maximum total contract value (including any potential extensions) is PS81,872,366. The Contracting Authority is offering a contract to the successful Bidder to provide the Service to the whole of South West London. The Service will comprise of five parts: i. LAS Call Service (not in scope, covering*lines, dental, pharmacy, *5call-back and Cat 3 & 4 validation); ii. NHS 111 Call Centre for core symptomatic patients (with exclusions above) iii. Clinical Assessment Service iv. Face to Face site visits outside of core general practice (CGP) hours; and v. Home visits outside of core general practice (CGP) hours. The aim of the Service is to provide the entry point for patients needing urgent care support. It will mean patients will access unscheduled care through the NHS 111 telephony service, or NHS 111 Online and, following appropriate clinical support over the telephone delivered by the Clinical Assessment Service (CAS), they receive a complete episode of care concluding with either: advice, a prescription or an appointment for further assessment or treatment. Where a patient needs face-to-face services outside of core General Practice hours, the Integrated Urgent Care Clinical Service will book an appointment for the patient or schedule a visit to their home in line with agreed protocols and patient need. Wherever possible, patients, who need further care not offered by the Integrated Urgent Care Clinical Service, should have appointments made for them in services appropriate to their need. Full details of the Service are provided within the Service Specification (see 'Service Specification and Contract' within ITT Document 2). The Contracting Authority has published all tender documents on the EU-Supply portal, as per the link below. Interested Suppliers are requested to visit the portal, search for the opportunity (ID: 46086) and review the documents contained therein. EU-Supply account registration is FREE. The EU-Supply portal (http://nhsbs.eu-supply.com) will be used to communicate with interested providers throughout the procurement process. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b468906-5d0e-49e8-a180-fe9d5d0f0ea2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Oct 2021 | | Submission deadline | 12 Nov 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2022 - 31 May 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SHARED BUSINESS SERVICES | | Locality | SALFORD | | Post town | Manchester | | Postcode | M50 2UW | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Quays | | Westminster constituency | Salford | | Delivery location | TLI London | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 31 Oct 2021 at 21:53 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9b468906-5d0e-49e8-a180-fe9d5d0f0ea2 - 16 Sep 2021 at 20:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9b468906-5d0e-49e8-a180-fe9d5d0f0ea2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9b468906-5d0e-49e8-a180-fe9d5d0f0ea2 31st October 2021 - Opportunity notice on Contracts Finder ## Notice URLs - http://nhsbs.eu-supply.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704.json.