---
title: "Transferring Tax Credits Debts to DWP"
ocid: "ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-07-27"
---

# Transferring Tax Credits Debts to DWP

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013.json)

## Summary

The procurement process for the project titled "Transferring Tax Credits Debts to DWP" relates to H M Revenue & Customs, based in London, England. This contract falls under the industry category of Research and Development services and related consultancy services, with a total contract value of £19,602.50. The tender period has concluded, ending on 14th June 2017, while the contract period commenced on 7th July 2017 and is set to end on 8th September 2017. This initiative was completed and is marked as an award stage within the procurement process.

This tender presents an opportunity primarily for small and medium-sized enterprises (SMEs) with expertise in market research and qualitative analysis, particularly those experienced in customer communication strategies. Companies capable of conducting detailed customer journey analyses and providing clear and effective messaging are well-suited to compete for such contracts, thus enhancing their business growth within the public sector landscape.

## Notice

Assignment under the Market Research Framework MR130001. This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to: * Walk through the end to end journey with customers to explore their likely reactions at each stage; * Ensure the messages in the letter are clear and unambiguous; * Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06080792-98ca-4d90-8979-5fb4032a0c12 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2017 |
| Submission deadline | 14 Jun 2017 |
| Future notice date | Not specified |
| Award date | 13 Jun 2017 |
| Contract period | 6 Jul 2017 - 8 Sep 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,602 |
| Lots value | Not specified |
| Awards value | £19,602 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 27 Jul 2017 at 10:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/06080792-98ca-4d90-8979-5fb4032a0c12

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/06080792-98ca-4d90-8979-5fb4032a0c12
  27th July 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/161dd6e4-cce9-4238-891b-e6cae6d9f6ac

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013.json.