---
title: "SC220249 - Customer Feedback System"
ocid: "ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2022-09-13"
---

# SC220249 - Customer Feedback System

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431

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## Summary

The Kent County Council has awarded a contract for the Customer Feedback System (iCasework) under the G-Cloud 12 Framework Agreement to Civica UK Limited. The contract, titled SC220249 - Customer Feedback System, falls under the services category with a total value of £80,000. The procurement method used was an open procedure, and the tender period ended on 14th August 2022. The contract period is from 1st October 2022 to 30th September 2024.

This contract presents a business opportunity for companies providing software package and information systems in England, United Kingdom. Kent County Council acted as the buying organisation for this procurement process. Businesses interested in providing services related to customer feedback systems would find this tender suitable for competition. The contract's award date was 24th August 2022, and the contact person for further enquiries at Kent County Council is June Diplock.

## Notice

Customer Feedback System (iCasework) - G-Cloud 12 Framework Agreement (RM1557.12).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/74f99fd3-bcf8-428c-ae2f-6298b14c815d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2022 |
| Submission deadline | 14 Aug 2022 |
| Future notice date | Not specified |
| Award date | 23 Aug 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Sep 2022 at 17:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/74f99fd3-bcf8-428c-ae2f-6298b14c815d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/74f99fd3-bcf8-428c-ae2f-6298b14c815d
  13th September 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kent.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431.json.