---
title: "2324-0087-Corporate Case Management and complaints System"
ocid: "ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLINGTON COUNCIL"
published: "2023-11-30"
---

# 2324-0087-Corporate Case Management and complaints System

Buyer: ISLINGTON COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf

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## Summary

The Islington Council has completed a procurement process for a corporate case management and complaints system, with an awarded contract value of £164,250. The procurement method used was competitive quotation below the threshold, and the tender period ended on 30th May 2023. The contract period is from 4th August 2023 to 3rd August 2026. The procurement falls under the services category and is located in London with the postal code N11UD.

This tender presents an opportunity for businesses specializing in software packages, information systems, IT services, consulting, software development, and support to engage with the Islington Council. The contract has been awarded to ROL SOLUTIONS LTD, a small to medium-sized enterprise (SME). Businesses looking to provide technological solutions and services aligned with the incremental and pragmatic approach demanded by the contract are well-suited to compete in this procurement process.

## Notice

to procure a new corporate corporate case management system, In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cd74c867-c626-4a39-91c5-de25f410ed10 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Nov 2023 |
| Submission deadline | 30 May 2023 |
| Future notice date | Not specified |
| Award date | 18 Jul 2023 |
| Contract period | 3 Aug 2023 - 3 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £164,250 |
| Lots value | Not specified |
| Awards value | £164,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLINGTON COUNCIL |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 1XR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Laycock |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Nov 2023 at 16:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cd74c867-c626-4a39-91c5-de25f410ed10

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cd74c867-c626-4a39-91c5-de25f410ed10
  30th November 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf.json.