---
title: "HCC 09/22 - The Provision of an Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HERTFORDSHIRE COUNTY COUNCIL - RESOURCES"
published: "2023-01-09"
---

# HCC 09/22 - The Provision of an Out of Hours Call Handling Service

Buyer: HERTFORDSHIRE COUNTY COUNCIL - RESOURCES  
Current stage: Tender  
OCID: ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59)  
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## Summary

The Hertfordshire County Council is seeking a provider for an Out of Hours Call Handling Service. The contract period is from April 1, 2023, to March 31, 2027. The procurement method is an open procedure with a tender deadline of October 28, 2022. The main procurement category is services, focusing on call centre operations, telecommunications, and administrative social services. The procurement stage is currently active, with the tender period ending on January 10, 2023. The total contract value is £475,000.

This tender opportunity by Hertfordshire County Council offers businesses in call centre, telecommunications, and social services sectors a chance to provide vital call handling services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this contract. The service commencement date is April 1, 2023, providing opportunities for growth and collaboration in the specified regions of operation. The procurement process involves a one stage tender submission with specific requirements to be met by interested parties to be considered for selection.

## Notice

Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust. Notice reference: 2023/S 000-000453 Additional information: This contract was awarded on 12th December 2022. The amount available for the full contract is PS475,000 Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/551ac930-0a9e-49ec-940f-398ddf3f9170 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2023 |
| Submission deadline | 10 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2023 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL - RESOURCES |
| Locality | HERTFORDSHIRE |
| Post town | Stevenage |
| Postcode | SG13 8DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 32540000 - Switchboards
- 32543000 - Telephone switchboards
- 64200000 - Telecommunications services
- 64211000 - Public-telephone services
- 64211100 - Local telephone services
- 64214200 - Telephone switchboard services
- 79512000 - Call centre
- 85321000 - Administrative social services

## Release History

- 9 Jan 2023 at 10:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/551ac930-0a9e-49ec-940f-398ddf3f9170
- 23 Sep 2022 at 13:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/551ac930-0a9e-49ec-940f-398ddf3f9170

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/551ac930-0a9e-49ec-940f-398ddf3f9170
  9th January 2023 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fa1897ab-73ee-4502-9bda-1471ef677d59.json.