---
title: "Arcus Answer Automated FAQ Response"
ocid: "ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2019-11-25"
---

# Arcus Answer Automated FAQ Response

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0.json)

## Summary

The public procurement process involves the Business Energy and Industrial Strategy, which has awarded a contract for the "Arcus Answer Automated FAQ Response." This initiative falls under the IT services sector, specifically focusing on consulting, software development, and internet support. The procurement was conducted through a selective method, specifically as a call-off from the Crown commercial service framework, G Cloud 11. The contract is set to commence on 1st October 2019 and will run until 31st March 2020, with the tender period closing on 20th September 2019. The total contract value is £95,000, and delivery addresses include locations across the UK and international territories.

This tender presents significant opportunities for businesses specialising in IT services, particularly companies focused on artificial intelligence and software development. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the opportunity is well-suited to organisations capable of providing innovative solutions for automated customer response systems. Companies with experience in agile project implementations and robust reporting capabilities would be highly competitive in this procurement process, potentially enabling them to expand their client base through successful contract fulfilment.

## Notice

* Use of Artificial Intelligence to respond to inbound call questions automatically * Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) * Reliably deliver consistent messages * Provide near real time reporting dashboard * Be quickly implemented using an Agile approach * Give BEIS instant visibility of questions the chatbot is unable to answer * Provide a fast & responsive user experience * Include creation of a dashboard with agreed Management Information (MI) Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eaa9e876-2a12-4f20-a493-ea294b53e117 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2019 |
| Submission deadline | 20 Sep 2019 |
| Future notice date | Not specified |
| Award date | 26 Sep 2019 |
| Contract period | 30 Sep 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,000 |
| Lots value | Not specified |
| Awards value | £95,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARCUS GLOBAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Nov 2019 at 14:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eaa9e876-2a12-4f20-a493-ea294b53e117

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eaa9e876-2a12-4f20-a493-ea294b53e117
  25th November 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0.json.