---
title: "National Police Wellbeing Service - Emergency Helpline"
ocid: "ocds-b5fd17-fa3a7780-96c9-4763-96e0-45186a1bb0ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa3a7780-96c9-4763-96e0-45186a1bb0ad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fa3a7780-96c9-4763-96e0-45186a1bb0ad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fa3a7780-96c9-4763-96e0-45186a1bb0ad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COLLEGE OF POLICING LIMITED"
published: "2024-04-09"
---

# National Police Wellbeing Service - Emergency Helpline

Buyer: COLLEGE OF POLICING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-fa3a7780-96c9-4763-96e0-45186a1bb0ad

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## Summary

The College of Policing Limited has awarded a contract for the provision of a Proof-of-Concept Project to implement a 24/7 Police Crisis Line, including structured on-going support. The procurement method used was direct, specifically a Single Tender Action. The contract value is £195,600 GBP, with a contract period starting on the 20th of March 2024 and ending on the 31st of March 2025. The procurement stage is marked as complete, and the tender period ended on the 19th of March 2024. The buying organization is located in England, specifically at Harperley Hall Police Training Centre, Crook, DL158DS.

This contract presents an opportunity for businesses in the helpdesk and support services industry, specifically those offering company health services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations may find this tender particularly suited to their capabilities. Interested businesses should note the suitability criteria set by the College of Policing Limited for potential suppliers. The awarded contract has been active since the 19th of March 2024, with a focus on providing emergency helpline services for the National Police Wellbeing Service. The Ambulance Service Charity Wellbeing Ltd (TASC) was the successful supplier for this contract.

## Notice

Provision of Proof-of-Concept Project to implement a 24/7 Police Crisis Line including structured on-going support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7f3cc38a-00e0-4bc0-835b-c676b0b5f687 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2024 |
| Submission deadline | 19 Mar 2024 |
| Future notice date | Not specified |
| Award date | 19 Mar 2024 |
| Contract period | 20 Mar 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £195,600 |
| Lots value | Not specified |
| Awards value | £195,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COLLEGE OF POLICING LIMITED |
| Locality | CROOK |
| Post town | Darlington |
| Postcode | DL15 8DS |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Weardale |
| Westminster constituency | Bishop Auckland |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE AMBULANCE SERVICE CHARITY WELLBEING LTD (TASC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 85 - Health and social work services

### Codes

- 72253000 - Helpdesk and support services
- 85147000 - Company health services

## Release History

- 9 Apr 2024 at 12:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7f3cc38a-00e0-4bc0-835b-c676b0b5f687

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7f3cc38a-00e0-4bc0-835b-c676b0b5f687
  9th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.college.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa3a7780-96c9-4763-96e0-45186a1bb0ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fa3a7780-96c9-4763-96e0-45186a1bb0ad.json.