--- title: "Outsourced software support" ocid: "ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c.json" source: "Contracts Finder" current_stage: "Award" buyer: "THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED" published: "2023-06-29" --- # Outsourced software support Buyer: THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED Current stage: Award OCID: ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c.json) ## Summary The buying organization, THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED, has awarded the contract for Outsourced software support to XPEDITION LIMITED. The procurement process focused on services within the industry specific software package category. The contract value is GBP 6,900. The procurement method used was an Open procedure below threshold. The contract period is from August 19, 2022, to August 18, 2024, with the tender period ending on May 27, 2022. This tender for Outsourced software support under the industry specific software package category presents opportunities for small and medium enterprises (SMEs) in the software and consultancy services sector. Businesses able to provide 24/7 help desk support, technical assistance, and software consultancy services would be well-suited to compete. The buying organization is based in London, with the contract delivery address being SW1H 9EX. The procurement stage is at the award stage, and the contract award date was August 19, 2022. ## Notice WFD currently uses Microsoft Dynamics Business Central to power its ERP / accounting system. WFD introduced this system in 2019, which has been supported since then by an incumbent service provider. WFD is looking for a supplier to provide a managed help desk and technical support services to WFD Management and system users of Business Central for the next three year period. WFD is seeking an outsourced service provider to deliver the following services: - Highly responsive 24/7 Help Desk advice and assistance to enable WFD Management and users to access and use all aspects of Microsoft Dynamics Business Central at all times, including but not limited to the full range of reporting functionality - Managing the supply and provisioning of relevant licenses - Modifying the existing Business Central custom extensions to facilitate the installation of any updates to Business Central, as required. - Maintenance services to support continuous and reliable access to WFD's instance of Business Central - Training and awareness raising on best practice in using the system, for example, summaries of upcoming new features, regular webinars and other forums. - Customer intelligence services, including analysis, insights, and recommendations for continuous improvement to ensure that WFD is extracting most value from Business Central. In particular, WFD is looking for a supplier to adopt a proactive approach to providing oversight of new/improved/key features of the system. - Consultancy and development, as required from time to time, to configure Microsoft Dynamics to meet WFD requirements. For further information on how to apply, please refer to the RFQ document attached to the notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/593ff700-170a-47bb-81fa-3204c56d31ca | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jun 2023 | | Submission deadline | 27 May 2022 | | Future notice date | Not specified | | Award date | 18 Aug 2022 | | Contract period | 18 Aug 2022 - 18 Aug 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £15,000 | | Lots value | Not specified | | Awards value | £6,900 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9EX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | XPEDITION | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48100000 - Industry specific software package - 48400000 - Business transaction and personal business software package - 48600000 - Database and operating software package - 48700000 - Software package utilities - 48900000 - Miscellaneous software package and computer systems - 72200000 - Software programming and consultancy services - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services ## Release History - 29 Jun 2023 at 08:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/593ff700-170a-47bb-81fa-3204c56d31ca - 16 May 2022 at 09:26 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/111af0a0-225d-42a4-990f-51c929e4fb2f - 28 Apr 2022 at 10:42 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/111af0a0-225d-42a4-990f-51c929e4fb2f - 26 Apr 2022 at 14:58 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/111af0a0-225d-42a4-990f-51c929e4fb2f - 26 Apr 2022 at 14:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/111af0a0-225d-42a4-990f-51c929e4fb2f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/593ff700-170a-47bb-81fa-3204c56d31ca 29th June 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/111af0a0-225d-42a4-990f-51c929e4fb2f 16th May 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/89b5757b-4e70-4b94-8ab4-133ff47c2361 - https://www.wfd.org/vacancy-supplier/finance-software-support - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e081527a-dd57-4f00-9529-51325b9d6aa1 ## Notice URLs - http://www.wfd.org ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c.json.