--- title: "RMBC - LA - Customer Relationship Management System and Content Management System - AWARD" ocid: "ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921.json" source: "Contracts Finder" current_stage: "Award" buyer: "SE SHARED SERVICES" published: "2020-09-02" --- # RMBC - LA - Customer Relationship Management System and Content Management System - AWARD Buyer: SE SHARED SERVICES Current stage: Award OCID: ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921.json) ## Summary The procurement process involves SE Shared Services as the buying organisation, seeking to engage a provider for a combined Customer Relationship Management (CRM) and Content Management System (CMS) solution. The contract, valued at approximately £850,000, is categorised under IT services, specifically software development, and the award stage was marked on 2nd September 2020. The contract period is set to commence on 28th September 2020 and will extend for seven years, concluding on 27th September 2027. This public procurement initiative primarily targets businesses located in the South East region of the United Kingdom, specifically around Addlestone (KT15 2AH). This tender presents substantial opportunities for businesses specialising in software development, particularly those offering CRM and CMS solutions. Companies that can demonstrate expertise in creating integrated digital services, enhancing user experience through self-service portals, and managing data effectively would be well-suited to compete. Additionally, small and medium-sized enterprises (SMEs) are encouraged to engage, as the procurement process is designed to accommodate their participation, providing a valuable platform to grow their business within the public sector. ## Notice The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/82111a06-4036-47ad-add0-fd16646c76aa | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Sep 2020 | | Submission deadline | 7 Jul 2020 | | Future notice date | Not specified | | Award date | 1 Sep 2020 | | Contract period | 27 Sep 2020 - 27 Sep 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £850,000 | | Lots value | Not specified | | Awards value | £718,800 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SE SHARED SERVICES | | Locality | SURREY | | Post town | Kingston upon Thames | | Postcode | KT15 2AH | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ25 West Surrey | | Local authority | Runnymede | | Electoral ward | Addlestone South | | Westminster constituency | Runnymede and Weybridge | | Delivery location | TLJ South East (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | JADU | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72210000 - Programming services of packaged software products - 72211000 - Programming services of systems and user software - 72212000 - Programming services of application software - 72212200 - Networking, Internet and intranet software development services - 72212220 - Internet and intranet software development services - 72212224 - Web page editing software development services - 72212325 - Form making software development services - 72212333 - Contact management software development services - 72212400 - Business transaction and personal business software development services - 72212422 - Software development services suites - 72212445 - Customer Relation Management software development services - 72212517 - IT software development services - 72212783 - Content management software development services - 72263000 - Software implementation services - 72266000 - Software consultancy services - 72413000 - World wide web (www) site design services - 72415000 - World wide web (www) site operation host services - 72421000 - Internet or intranet client application development services ## Release History - 2 Sep 2020 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/82111a06-4036-47ad-add0-fd16646c76aa ## Documents - https://www.contractsfinder.service.gov.uk/Notice/82111a06-4036-47ad-add0-fd16646c76aa 2nd September 2020 - Awarded contract notice on Contracts Finder ## Notice URLs - http://www.runnymede.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921.json.