---
title: "Virtual Receptionist System"
ocid: "ocds-b5fd17-fa96c232-a5d5-4086-a8b0-06f0a223107b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa96c232-a5d5-4086-a8b0-06f0a223107b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fa96c232-a5d5-4086-a8b0-06f0a223107b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fa96c232-a5d5-4086-a8b0-06f0a223107b.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "BEDFORDSHIRE FIRE & RESCUE SERVICE"
published: "2021-10-25"
---

# Virtual Receptionist System

Buyer: BEDFORDSHIRE FIRE & RESCUE SERVICE  
Current stage: Planning  
OCID: ocds-b5fd17-fa96c232-a5d5-4086-a8b0-06f0a223107b

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## Summary

The Bedfordshire Fire and Rescue Service is currently initiating a procurement process for a "Virtual Receptionist System" aimed at automating general reception functions. This opportunity falls under the industry classification of workstations, software packages, and reception services. The current stage of procurement is planning, with key dates including an engagement end date on 5 November 2021. Interested suppliers must express their interest by contacting the procurement team via email before this deadline, after which they will receive further documentation.

This tender presents a strategic opportunity for businesses specialised in software development and reception services, particularly those who are small and medium-sized enterprises (SMEs). Companies that can deliver innovative solutions for visitor management and site security through technology will be well-positioned to compete. By participating in this market engagement, suppliers can align themselves with the authority's requirements and potentially secure a valuable contract with the Bedfordshire Fire and Rescue Service.

## Notice

Bedfordshire Fire and Rescue Authority ("the Authority") has a potential requirement for a Virtual Receptionist System for the purposes of automating general reception functions for the receipt of Visitors and Contractors, (pre-appointed and ad-hoc) to our premises whilst maintaining site and building security via its existing Paxton NET2 access systems. It is proposed that Service staff may also utilise the system for attendance and time logging purposes. With the above in mind, the Authority is seeking information from the market in order to qualify our requirements and assess the level of interest within the market and would like to invite suitable qualified Suppliers to express an interest in participating in our market engagement. Suppliers wishing to participate in the market engagement will be provided with a copy of our initial Requirements Specification document and Market Engagement Questionnaire for their review and completion. Following submission, there may be a follow-up session with members of the Project Team. This exercise is classified as pre-market engagement and a further procurement process will be used to identify the supplier that best meets our needs. Please email procurement@bedsfire.gov.uk before the deadline of 17:00 Friday 5 November 2021 to register your interest and receive the documentation outlined above. The timetable for completion is outlined below, any questions or submissions, please email procurement@bedsfire.gov.uk Release of Market Engagement Questionnaire - Monday 8 November 2021 Deadline for Questions - Monday 22 November 2021 17:00 hours Deadline for return of Market Engagement Questionnaire - Friday 26 November 2021 12:00 noon

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/de838b24-4551-4f9c-8adc-e86a2830d5ab |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2021 |
| Submission deadline | Not specified |
| Future notice date | 5 Nov 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BEDFORDSHIRE FIRE & RESCUE SERVICE |
| Locality | BEDFORD |
| Post town | Milton Keynes |
| Postcode | MK42 7NR |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH24 Bedford |
| Local authority | Bedford |
| Electoral ward | Kempston South |
| Westminster constituency | Bedford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30214000 - Workstations
- 48000000 - Software package and information systems
- 79992000 - Reception services

## Release History

- 25 Oct 2021 at 07:38 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/de838b24-4551-4f9c-8adc-e86a2830d5ab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/de838b24-4551-4f9c-8adc-e86a2830d5ab
  25th October 2021 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fa96c232-a5d5-4086-a8b0-06f0a223107b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fa96c232-a5d5-4086-a8b0-06f0a223107b.json.