---
title: "Health Research Authority (HRA) Service Delivery Manager"
ocid: "ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEALTH RESEARCH AUTHORITY"
published: "2022-03-23"
---

# Health Research Authority (HRA) Service Delivery Manager

Buyer: HEALTH RESEARCH AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df

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## Summary

The Health Research Authority (HRA) has awarded a contract for the position of Service Delivery Manager, focusing on the delivery of strategic outcomes for its operational digital systems portfolio. The procurement process was conducted under a selective method via a call-off from a framework agreement, and the service is expected to support both .NET and PEGA applications. The total contract value is £68,750, with the contract period commencing on 17th January 2022 and concluding on 4th July 2022. The contracting authority is located in London, England, and it's essential for interested parties to note that the tender period ended on 14th December 2021.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT service management and consultancy. Companies that have expertise in developing and managing IT systems, particularly those that can liaise effectively with stakeholders and implement service improvement strategies, would be well-positioned to pursue similar contracts. The focus on technology in the healthcare sector suggests a growing demand for innovative solutions, making it an ideal avenue for businesses aiming to expand in this industry.

## Notice

Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform. - Procurement of ITSM - Production of Incident Management (IM) Processes - Liaison with Internal and External Stakeholders - Production of Service Introduction Processes - Set strategies for service delivery that support the strategic needs of the HRA. - Creation of Service Delivery Improvement Plan - Manage the implementation of the ITSM

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b864bc1-0b6c-438c-b0f6-59424424dd34 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2022 |
| Submission deadline | 14 Dec 2021 |
| Future notice date | Not specified |
| Award date | 16 Jan 2022 |
| Contract period | 17 Jan 2022 - 4 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,875 |
| Lots value | Not specified |
| Awards value | £71,875 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH RESEARCH AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 23 Mar 2022 at 14:26 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b864bc1-0b6c-438c-b0f6-59424424dd34
- 23 Mar 2022 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b864bc1-0b6c-438c-b0f6-59424424dd34

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b864bc1-0b6c-438c-b0f6-59424424dd34
  23rd March 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hra.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df.json.