---
title: "CRM System"
ocid: "ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEW COLLEGE DURHAM"
published: "2024-08-14"
---

# CRM System

Buyer: NEW COLLEGE DURHAM  
Current stage: Award  
OCID: ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f.json)

## Summary

New College Durham has completed the procurement process for a Customer Relationship Management (CRM) System under CPV classification 48445000. The procurement, conducted through a call-off from a framework agreement, was overseen by the CPC framework but initially received no responses. Consequently, the college approached several companies directly. The contract, awarded to GROFAR LTD, spans from 1 August 2024 to 31 July 2029, with a contract value of £2,979,000. This initiative aims to provide robust CRM software solutions and is focused on the services sector. The main buying organisation, New College Durham, is situated in Durham, DH1 5ES, and the procurement process has reached the award stage, with the award date being 1 August 2024.

This tender presents significant business growth opportunities, particularly for SMEs involved in the development and provision of CRM software packages. The procurement underpins collaboration with New College Durham, opening avenues for lasting business relationships and substantial contract value. Companies specialising in CRM solutions, especially those adept at competitive tendering and framework agreements, will find this procurement well-suited to their capabilities. The focus on small and medium-sized enterprises underscores the college's commitment to engaging a diverse range of suppliers.

## Notice

New College Durham issued a Tender via the CPC framework but no responses were received. The College approached several companies for CRM options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b70017c-fb27-45e5-a847-8e328d6e9e28 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2024 |
| Submission deadline | 7 May 2024 |
| Future notice date | Not specified |
| Award date | 31 Jul 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,790 |
| Lots value | Not specified |
| Awards value | £2,979,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEW COLLEGE DURHAM |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5ES |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Framwellgate and Newton Hall |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GROFAR |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 14 Aug 2024 at 12:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b70017c-fb27-45e5-a847-8e328d6e9e28

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b70017c-fb27-45e5-a847-8e328d6e9e28
  14th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f.json.