---
title: "Case Management Solution for ACRO"
ocid: "ocds-b5fd17-fad6492c-ea86-4905-9dc0-5250d17f0957"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fad6492c-ea86-4905-9dc0-5250d17f0957"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fad6492c-ea86-4905-9dc0-5250d17f0957.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fad6492c-ea86-4905-9dc0-5250d17f0957.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THAMES VALLEY POLICE"
published: "2022-12-19"
---

# Case Management Solution for ACRO

Buyer: THAMES VALLEY POLICE  
Current stage: Tender  
OCID: ocds-b5fd17-fad6492c-ea86-4905-9dc0-5250d17f0957

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## Summary

The Thames Valley Police is seeking suitable providers to deliver a Case Management Solution for the ACRO Criminal Records Office. The tender involves the provision of innovative solutions to streamline business processes, drive efficiencies, and create opportunities for growth. The procurement method is an open procedure with a contract value ranging from £2,000,000 to £5,000,000. The tender deadline is set for 8th February 2023, with the contract period starting on 28th April 2023 and ending on 31st March 2028.

This tender presents opportunities for businesses specialised in database and operating software solutions within the services sector. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise (VCSE) organisations are encouraged to participate. The Case Management Solution project aims to enhance law enforcement and public protection services provided by ACRO, leading to potential growth in delivering new products and services to support operational needs within the criminal record exchange domain.

## Notice

ACRO Criminal Records Office (ACRO) is a national police unit governed by the National Police Chief's Council (NPCC) and hosted by Hampshire Constabulary, working for safer communities and leading in criminal record exchange both nationally and internationally. We provide a range of services that deliver operational benefits to law enforcement and public protection organisations. We also deliver bespoke certificate processes to the general public to support immigration and work visa processes. ACRO are seeking suitable providers to deliver Case Management solutions to a number of core business functions within ACRO. This specification outlines requirements with the aim to innovate and streamline existing business processes, to deliver continuous improvement and efficiencies, as well as providing opportunities for growth to deliver new products and services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a8427336-4e1c-4f78-a45a-3d0ef55e8127 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2022 |
| Submission deadline | 8 Feb 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 27 Apr 2023 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES VALLEY POLICE |
| Locality | KIDLINGTON, OXON |
| Post town | Oxford |
| Postcode | OX5 1NZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Kidlington West |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48600000 - Database and operating software package
- 48610000 - Database systems
- 48611000 - Database software package
- 48612000 - Database-management system
- 72212600 - Database and operating software development services
- 72212610 - Database software development services
- 72320000 - Database services
- 72321000 - Added-value database services

## Release History

- 19 Dec 2022 at 18:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a8427336-4e1c-4f78-a45a-3d0ef55e8127

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a8427336-4e1c-4f78-a45a-3d0ef55e8127
  19th December 2022 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=58333&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/32823
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fad6492c-ea86-4905-9dc0-5250d17f0957. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fad6492c-ea86-4905-9dc0-5250d17f0957.json.