---
title: "119 Testing Call Centre Set-Up and Support"
ocid: "ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2020-12-11"
---

# 119 Testing Call Centre Set-Up and Support

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2.json)

## Summary

The procurement process titled "119 Testing Call Centre Set-Up and Support" was conducted by the Department of Health and Social Care, focusing on the call centre industry. The tender has been completed, with key dates including a contract period running from 27 April 2020 to 31 October 2020. The procurement method was selective, utilising a call-off from a framework agreement, with a budget of £590,767.25 for the services rendered. The operational location for the call centre is based in London, UK, with a submission deadline that ended on 27 April 2020.

This tender presents significant opportunities for growth, particularly for businesses specialising in call centre operations and support services. Companies with expertise in large-scale customer service solutions are well-positioned to engage in similar future tenders, especially those capable of managing extensive teams, as the project required over 2,000 agents. Furthermore, businesses looking to expand their operations in the public health sector may find valuable insights and experience from participating in such government contracts.

## Notice

A supplier is required to set up and govern the COVID-19 call centre operation for testing and migrate the service to the Teleperformance call centre of over 2000 agents so it can act as the single place of contact for any COVID-19 testing query.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/60f2ca13-3929-48b7-bae2-8abec4b0191a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2020 |
| Submission deadline | 26 Apr 2020 |
| Future notice date | Not specified |
| Award date | 27 Sep 2020 |
| Contract period | 26 Apr 2020 - 31 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £590,767 |
| Lots value | Not specified |
| Awards value | £590,767 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BJSS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 11 Dec 2020 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/60f2ca13-3929-48b7-bae2-8abec4b0191a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/60f2ca13-3929-48b7-bae2-8abec4b0191a
  11th December 2020 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kEnd/qTEtOcCOJvm5gtuKF1zOSYx5x2DBPxn.k5KcxrFtSWo
  BJSS RM1557.11-G-Cloud-11-Call-off-contract-word-docx-22 (002) - V3 - Commercial changes signed_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2.json.