---
title: "Support at Home Service (previously named Domiciliary Care Services)"
ocid: "ocds-b5fd17-fae69000-a3c4-42c3-9546-c72b5041bf15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fae69000-a3c4-42c3-9546-c72b5041bf15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fae69000-a3c4-42c3-9546-c72b5041bf15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fae69000-a3c4-42c3-9546-c72b5041bf15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS NORTH EAST LINCOLNSHIRE CLINICAL COMMISSIONING GROUP"
published: "2020-02-04"
---

# Support at Home Service (previously named Domiciliary Care Services)

Buyer: NHS NORTH EAST LINCOLNSHIRE CLINICAL COMMISSIONING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-fae69000-a3c4-42c3-9546-c72b5041bf15

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## Summary

The NHS North East Lincolnshire Clinical Commissioning Group (NELCCG) is conducting a procurement process for the Support at Home Service, previously known as Domiciliary Care Services. This tender is classified under the health and social work services industry and is taking place in North East Lincolnshire. The procurement method is an open procedure, with the tender period closing on 22nd November 2019. The contract is expected to commence on 1st July 2020, lasting for three years, with an option for a two-year extension. The initiative seeks to award three Lead Provider contracts along with support contracts, aiming to enhance the flexibility and responsiveness of home care services provided to individuals over the age of 18 with social care and health care needs.

This tender presents significant opportunities for growth for businesses in the home care sector, especially for those qualified as Home Care Agencies registered with the Care Quality Commission. Companies that can adapt to a more flexible, outcome-based service model, particularly those with capabilities in integrated health and social care provision, will be well-positioned to compete. Innovation in service delivery and strong partnership collaboration within the community are critical factors for success in this procurement process. Small and medium-sized enterprises (SMEs) alongside voluntary and community sector enterprises (VCSE) are encouraged to participate, as the NELCCG is looking for diverse and responsive service delivery solutions.

## Notice

North East Lincolnshire Clinical Commissioning Group (NELCCG) is seeking applications from suitably qualified and experienced providers, who are currently registered as Home Care Agencies with the Care Quality Commission. The contract is for the provision of Support at Home services (domiciliary care) services in North East Lincolnshire for a 3 [three] year period with the possibility of extending for a further 2 years. NELCCG are looking to award three Lead Provider contracts for designated geographical areas with support contracts awarded to Approved Providers to support the Lead Providers. NELCCG have been working to remodel the way people receive their support at home. Moving away from the rigid time/task method to a much more responsive, flexible and personal service. The aim will be to deliver, by developing responsive neighbourhood teams, outcome based, personalised support to individuals over the age of 18 residing in North East Lincolnshire who have social care needs and may also have health care needs, enabling them to remain in their own home and be supported to achieve and maintain their optimum potential for physical, intellectual, emotional and social well-being. While consistent routine calls will be required, the service will not be delivered on a time/task model but based on individual need, delivered in a responsive and flexible manner. A "Team not Times" approach with teams of support workers assigned to particular neighbourhoods has been developed. The Lead providers will assign support workers to neighbourhood areas within their geographical zones based on the needs of those receiving support in that area enabling workers to understand the needs of those individuals and to deliver support flexibly within that community. Innovation and efficiencies in service provision for improved delivery of individual's outcomes will be sought from prospective providers of the service, as will enhanced partnership working to provide an integrated service that works across health, social care, voluntary and other agencies within North East Lincolnshire. It is likely TUPE will apply to the transfer of staff undertaking the current service provision; however, it will be the responsibility of bidders to seek appropriate legal advice at the appropriate time. Interested parties wishing to participate in the Procurement should register and download a tender pack from the NELCCG e-procurement system. https://eprocurement.northeastlincolnshireccg.nhs.uk/ and submit an application using the supplied documentation. If you have any problems accessing the page please email NELCCG.NELPCProcurement@nhs.net Completed Questionnaires must be received by 12 noon on Friday 22nd November 2019 . Additional information: Interested Bidders are to register on NELCCG's e-procurement system via https://eprocurement.northeastlincolnshireccg.nhs.uk/. Registration does not require approval and will provide instant access to the tender pack. Tender pack documents will consist of: * Memorandum of Information (MOI) Including: Annex A - Service Specification Annex B - North East Lincolnshire Local Information Annex C - Question and Answer Template Annex D - Form of Application - Non-collusion declaration Annex E - Conflict of Interest Declaration Annex F - TUPE Declaration (to be returned before TUPE information is released) * Tender questionnaire If you have any problems accessing the page please email NELCCG.NELPCProcurement@nhs.net

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb409b38-ce0e-4755-b657-cf0089976c78 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2020 |
| Submission deadline | 22 Nov 2019 |
| Future notice date | Not specified |
| Award date | 4 Feb 2020 |
| Contract period | 30 Jun 2020 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £24,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORTH EAST LINCOLNSHIRE CLINICAL COMMISSIONING GROUP |
| Locality | GRIMSBY |
| Post town | Doncaster |
| Postcode | DN31 1HU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE13 North and North East Lincolnshire |
| Local authority | North East Lincolnshire |
| Electoral ward | West Marsh |
| Westminster constituency | Great Grimsby and Cleethorpes |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | HALES GROUP; HUMBERSIDE INDEPENDENT CARE ASSOCIATION LTD (TRADING AS HICA; LINCOLNSHIRE QUALITY CARE SERVICES; WILLOW HOMECARE & SUPPORT SERVICES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 4 Feb 2020 at 12:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb409b38-ce0e-4755-b657-cf0089976c78
- 23 Sep 2019 at 08:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6e5caf21-bf00-4799-ae01-9f28b500606b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb409b38-ce0e-4755-b657-cf0089976c78
  4th February 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6e5caf21-bf00-4799-ae01-9f28b500606b
  23rd September 2019 - Opportunity notice on Contracts Finder
- https://eprocurement.northeastlincolnshireccg.nhs.uk/procurements
  NELCCG Eprocurement

## Notice URLs

- https://eprocurement.northeastlincolnshireccg.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fae69000-a3c4-42c3-9546-c72b5041bf15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fae69000-a3c4-42c3-9546-c72b5041bf15.json.