---
title: "Solent NHS Trust Contact Centre Telephony"
ocid: "ocds-b5fd17-fb0c0b01-683e-4afc-a393-a4a4c3a6862f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb0c0b01-683e-4afc-a393-a4a4c3a6862f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb0c0b01-683e-4afc-a393-a4a4c3a6862f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb0c0b01-683e-4afc-a393-a4a4c3a6862f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOLENT NHS TRUST"
published: "2022-08-31"
---

# Solent NHS Trust Contact Centre Telephony

Buyer: SOLENT NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-fb0c0b01-683e-4afc-a393-a4a4c3a6862f

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## Summary

The Solent NHS Trust has awarded a contract for Contact Centre Telephony services to Softcat Plc. The procurement process involved a direct award under the Crown Commercial Service (CCS) Framework Agreement. The contract value is £147,035 in GBP, with a contract period starting on 5th August 2022 and ending on 4th August 2025. The procurement method used was selective, with the tender period closing on 1st June 2022. The Trust is located in Southampton, South East region, United Kingdom.

This tender provides an opportunity for businesses specializing in software-related services to grow by participating in similar frameworks. Small and medium-sized enterprises (SMEs) would find this tender particularly suitable. Businesses interested in IP Telephony Services in the healthcare industry should explore opportunities with the Solent NHS Trust for potential future collaborations.

## Notice

To procure a single provider capable of delivering a software solution for the Trust's Contact Centre Telephony requirements, this will be through a direct award of a contract under a Framework Agreement using the Crown Commercial Service (CCS) Framework Agreement for Network Services 2 (RM3808) Lot 5 IP Telephony Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6befca72-60ef-4189-8821-cd13cac8a82c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Aug 2022 |
| Submission deadline | 1 Jun 2022 |
| Future notice date | Not specified |
| Award date | 28 Jul 2022 |
| Contract period | 4 Aug 2022 - 4 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £147,035 |
| Lots value | Not specified |
| Awards value | £147,035 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOLENT NHS TRUST |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO19 8BR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Thornhill |
| Westminster constituency | Southampton Itchen |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 31 Aug 2022 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6befca72-60ef-4189-8821-cd13cac8a82c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6befca72-60ef-4189-8821-cd13cac8a82c
  31st August 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb0c0b01-683e-4afc-a393-a4a4c3a6862f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb0c0b01-683e-4afc-a393-a4a4c3a6862f.json.