---
title: "Contact centre Avaya support and maintenance"
ocid: "ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2021-03-25"
---

# Contact centre Avaya support and maintenance

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa.json)

## Summary

The Bristol City Council is conducting a procurement process for "Contact centre Avaya support and maintenance," categorised under communication software packages. This direct award tender has a total value of £266,000. The procurement was initiated on 29 March 2021, following a contract period set to run until 28 March 2022. The tender period concluded on 29 January 2021, and the awarded contract is currently active. The location of the contracting authority is Bristol, United Kingdom.

This opportunity presents significant prospects for businesses specialising in communication services and software support. Companies that have experience with Avaya systems and offer maintenance and support solutions will be particularly well-suited to compete. By engaging in this tender, businesses can expand their portfolio and potentially secure a stable contractual relationship with a major public sector client, fostering business growth and enhancing their service offerings.

## Notice

BCC Contact centre Avaya support and maintenance - 1 year direct award via DAS framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2bceebb-825a-4907-9b69-5ba030e93850 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2021 |
| Submission deadline | 29 Jan 2021 |
| Future notice date | Not specified |
| Award date | 19 Mar 2021 |
| Contract period | 28 Mar 2021 - 28 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £266,000 |
| Lots value | Not specified |
| Awards value | £266,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 25 Mar 2021 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2bceebb-825a-4907-9b69-5ba030e93850

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2bceebb-825a-4907-9b69-5ba030e93850
  25th March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb12ded3-0cc1-4be4-89d6-500538ea3bfa.json.