---
title: "CO - ITSM service management software contract"
ocid: "ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-05-17"
---

# CO - ITSM service management software contract

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e

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## Summary

The procurement process involves the Crown Commercial Service, which has awarded a contract for "CO - ITSM service management software" in the software package and information systems industry. This contract, valued at £120,960, was awarded on 30 November 2017 and is a call-off from the CCS G-Cloud 9 framework. The contract period runs from 1 December 2017 to 30 November 2019, and is applicable to multiple delivery locations, including the United Kingdom, British Overseas Territories, and Europe. As the award is completed, it offers transparency into the process and outcomes of this procurement.

This tender presents growth opportunities particularly for small and medium-sized enterprises (SMEs) specialising in software solutions and IT services. Businesses that can deliver ITSM Service Desk software solutions or similar services, especially those familiar with the G-Cloud framework, would be well-positioned to compete in future calls or framework agreements. Engaging with the Crown Commercial Service could lead to additional contracts in line with government operations and software needs.

## Notice

This contract has already been awarded and is published for transparency purposes. The Cabinet Office supports the Prime Minister and ensures the effective running of government. It is also the corporate headquarters for government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. The contract is for the provision of an ITSM Service Desk software solution. The contract is a call-off from the CCS G-Cloud 9 framework ref RM1557ix.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3479d5b1-3e9f-425b-abaf-e0c39ccb8d78 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2018 |
| Submission deadline | 30 Nov 2017 |
| Future notice date | Not specified |
| Award date | 30 Nov 2017 |
| Contract period | 1 Dec 2017 - 30 Nov 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,960 |
| Lots value | Not specified |
| Awards value | £120,960 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 May 2018 at 18:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3479d5b1-3e9f-425b-abaf-e0c39ccb8d78

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3479d5b1-3e9f-425b-abaf-e0c39ccb8d78
  17th May 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fef4e1ea-b3b7-4344-b5ef-b52c0151973f
  00200393; Freshservice G-Cloud 9 Call Off Contract - CF v1.0

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e.json.