---
title: "Award of Debt Relief Order Administration Hub Contract (Lot 4)"
ocid: "ocds-b5fd17-fb1a3c76-a78f-4d7d-ba4b-f83282f94a70"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb1a3c76-a78f-4d7d-ba4b-f83282f94a70"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb1a3c76-a78f-4d7d-ba4b-f83282f94a70.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb1a3c76-a78f-4d7d-ba4b-f83282f94a70.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MONEY AND PENSIONS SERVICE"
published: "2023-01-04"
---

# Award of Debt Relief Order Administration Hub Contract (Lot 4)

Buyer: MONEY AND PENSIONS SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-fb1a3c76-a78f-4d7d-ba4b-f83282f94a70

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## Summary

The Money and Pensions Service has awarded the contract for Debt Relief Order Administration Hub services, lasting for a period of three years with the possibility of two one-year extensions. The contract value is £14,000,000 GBP, and the tender closed on April 12, 2022. The services fall under the classification of 'Other community, social and personal services', suitable for small and medium-sized enterprises (SMEs). The contract period spans from February 1, 2023, to January 31, 2026, based in England, UK.

This awarded contract presents significant business growth opportunities for companies capable of delivering free Debt Relief Order administration services. Businesses in the community, social, and personal services sector, particularly SMEs, are well-suited to compete for this tender. The procurement method was an 'Open procedure' above the set threshold, providing a transparent and accessible opportunity for interested bidders to engage with the Money and Pensions Service.

## Notice

Delivery of a free to customer Debt Relief Order (DRO) administration service. This service is free to customers save for the DRO application fee. The contract duration is three years with two optional extensions of 1 year each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef7b20d1-1890-4b02-81ad-869734c8382e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2023 |
| Submission deadline | 12 Apr 2022 |
| Future notice date | Not specified |
| Award date | 4 Nov 2022 |
| Contract period | 1 Feb 2023 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,000,000 |
| Lots value | Not specified |
| Awards value | £17,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MONEY AND PENSIONS SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1N 2TD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | GREGORY PENNINGTON LIMITED, PART OF THE FINANCIAL WELLNESS GROUP; THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 4 Jan 2023 at 16:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef7b20d1-1890-4b02-81ad-869734c8382e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef7b20d1-1890-4b02-81ad-869734c8382e
  4th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4542c5f1-6c83-4ce0-b693-08dd041721c3
  Redacted Contract - Citizens Advice, Lot 4 DRO Administration Hubs
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/39a54536-7571-4cd2-83b2-ffec505aacc9
  Redacted Contract -GPL, Lot 4 DRO Administration Hubs

## Notice URLs

- https://maps.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb1a3c76-a78f-4d7d-ba4b-f83282f94a70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb1a3c76-a78f-4d7d-ba4b-f83282f94a70.json.