---
title: "Automated Telephone Renewals - Soft Market Testing"
ocid: "ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CHESHIRE WEST AND CHESTER BOROUGH COUNCIL"
published: "2022-07-27"
---

# Automated Telephone Renewals - Soft Market Testing

Buyer: CHESHIRE WEST AND CHESTER BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60.json)

## Summary

Cheshire West and Chester Council is currently engaged in an active tender process for the Automated Telephone Renewals service, which is aimed at providing an automated telephone renewals system for Cheshire West and Chester Libraries and Cheshire East Libraries. This tender falls under the IT services category, specifically consulting and software development. The tender was published on 27th July 2022 and will remain open until 8th August 2022. The anticipated contract period is from 6th September 2022 to 7th September 2022. The procurement method is open, allowing a broad range of suppliers to submit proposals.

This tender represents a significant opportunity for businesses specialising in IT services, particularly those equipped to offer innovative software solutions for automated library services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-positioned to compete in this procurement, as the council encourages diverse bids. Companies with experience in public services, software development, and customer service technologies will find this tender especially relevant to their capabilities.

## Notice

Cheshire West and Chester Council is currently considering options for the provision of a public libraries automated telephone renewals service for Cheshire West and Chester Libraries and Cheshire East Libraries and is testing the market to establish if there are suitable providers that can provide a system of this type.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2ba5eb5-46b8-49da-932d-713c9418815e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2022 |
| Submission deadline | 8 Aug 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Sep 2022 - 7 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE WEST AND CHESTER BOROUGH COUNCIL |
| Locality | ELLESMERE PORT |
| Post town | Chester |
| Postcode | CH65 0BE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Central & Grange |
| Westminster constituency | Ellesmere Port and Bromborough |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Jul 2022 at 09:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b2ba5eb5-46b8-49da-932d-713c9418815e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2ba5eb5-46b8-49da-932d-713c9418815e
  27th July 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.cheshirewestandchester.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb3e38fa-95db-4dae-8f95-ac92ab8c9a60.json.