---
title: "eCase Correspondence Complaints case management system 2021"
ocid: "ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-04-13"
---

# eCase Correspondence Complaints case management system 2021

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0.json)

## Summary

The Department for Work and Pensions is seeking a supplier for the eCase Correspondence Complaints case management system 2021, under the IT services category. This procurement process, currently at the Award stage, involves a total contract value of £1,665,140, which began on 1 April 2021 and will extend through to 31 March 2026. The tender, which was closed on 1 March 2021, was initiated as a selective procurement method through a call-off from a framework agreement, aiming to enhance operational efficiency in managing Ministerial Correspondence, Parliamentary Questions, and Freedom of Information requests. The service will be required across various locations, including the United Kingdom and the British Oversea Territories.

This contract represents a significant opportunity for businesses focused on IT services, particularly those with expertise in developing and supporting public sector case management systems. Small and medium-sized enterprises (SMEs) are encouraged to engage in the bidding process, especially those offering GDPR-compliant and innovative digital solutions that can streamline correspondence management and improve service accountability. With the emphasis on enhancing government service performance and functionality, businesses that can demonstrate a proven record in similar procurement areas will be well-positioned to compete effectively.

## Notice

Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests. Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner (FOI) and Parliament's Procedure Committee (PQ's). Delays processing cases would therefore have significant reputational and legal impact on DWP and its Ministers. Deliver business efficiencies and enhanced service to Ministers through improved system performance and functionality GDPR compliance A flexible and secure case management system designed specifically for Public Sector. The service enables a single platform for management of Freedom of Information (FOI), SARs, Ministerial Correspondence (MC), Parliamentary Questions (PQ), Letters, Complaints, Court Orders, and Investigations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/186c358f-5954-4832-960f-3fe00385d0c7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2021 |
| Submission deadline | 1 Mar 2021 |
| Future notice date | Not specified |
| Award date | 28 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,665,140 |
| Lots value | Not specified |
| Awards value | £1,665,140 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Not specified |
| Postcode | LS2 3UA |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Apr 2021 at 09:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/186c358f-5954-4832-960f-3fe00385d0c7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/186c358f-5954-4832-960f-3fe00385d0c7
  13th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/34357ff4-1702-4b89-a766-c04b2832fca2
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0.json.