---
title: "SCW - Care Navigation Service Telephony System"
ocid: "ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS SOUTH WEST COMMISSIONING SUPPORT"
published: "2019-05-29"
---

# SCW - Care Navigation Service Telephony System

Buyer: NHS SOUTH WEST COMMISSIONING SUPPORT  
Current stage: Tender  
OCID: ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6

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## Summary

The NHS South West Commissioning Support is currently seeking tenders for the "Care Navigation Service Telephony System," which falls under the "IP telephone services" category. This procurement process is at the tender stage, with submissions due by 14th June 2019. The project is based in Bridgwater, England, and the total contract value is approximately £39,600. The service aims to implement a resilient cloud-based telephony solution to enhance service delivery, beginning on 8th July 2019 and continuing until 7th July 2021.

This tender presents an excellent opportunity for businesses specialising in telephony services, particularly those offering cloud-based solutions. Small and medium-sized enterprises (SMEs) could be well-suited to participate, given the supplier's requirement for 2nd and 3rd line support. Successful bidders will be able to demonstrate scalability, adaptability, and a capacity to provide robust customer service to align with the needs of the NHS's Care Navigation Service.

## Notice

The Care Navigation Service (CNS) a part of South Central West Commissioning Support Unit (SCW) operating out of Mallard Court, Bridgwater delivers service user information and pathway direction for E-referral and Patient Transport Services via a Call Centre type service. It is recognised that the current 3rd party provided call centre telephony solution at Mallard Court is no longer fit for purpose to meet the needs of the CNS service in terms of resilience, capacity, capability, speed to market and scalability. In addition to the CNS call centre the service also supports the rest of the facility with standard telephony. The CNS service has recently been awarded a new contract that requires additional capacity as of 1st July 2019 and therefore require the current provision to be replaced. This requirement is to transition over to a new fit for purpose resilient cloud UK hosted telephony service that is flexible, scalable and future proof. All the key functions and configuration of the current system will need to be replicated to the new system. The requirement is for a service that is 2nd and 3rd line supported by the supplier with 1st line (including Moves add and Changes) being delivered via the SCW Service Desk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27646059-6669-49e3-b786-801d81a38cac |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2019 |
| Submission deadline | 14 Jun 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Jul 2019 - 7 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £39,600 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH WEST COMMISSIONING SUPPORT |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 3NX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64215000 - IP telephone services

## Release History

- 29 May 2019 at 11:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/27646059-6669-49e3-b786-801d81a38cac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27646059-6669-49e3-b786-801d81a38cac
  29th May 2019 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/scwcsu/aspx/ProjectManage/981
  Intend Portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6.json.