---
title: "CPQ2134-21 Listening Ear Phase 2"
ocid: "ocds-b5fd17-fb5f691e-8858-4b8b-b27a-1c0860c6c1d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb5f691e-8858-4b8b-b27a-1c0860c6c1d8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb5f691e-8858-4b8b-b27a-1c0860c6c1d8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb5f691e-8858-4b8b-b27a-1c0860c6c1d8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEVON COUNTY COUNCIL"
published: "2022-02-02"
---

# CPQ2134-21 Listening Ear Phase 2

Buyer: DEVON COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fb5f691e-8858-4b8b-b27a-1c0860c6c1d8

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## Summary

Devon County Council is conducting a procurement process for the contract titled "CPQ2134-21 Listening Ear Phase 2" under the category of Other community, social and personal services, located in Exeter, England. The tender period concluded on 6th January 2022, while the contract is set to commence on 3rd February 2022 and will run until 28th February 2023. This open procurement method follows an open procedure format and has a contract value of £99,950, aimed at providing guidance and counselling services, particularly in the wake of challenges presented by COVID-19.

This tender presents significant opportunities for businesses focused on community support, counselling, and wellbeing services, particularly for small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs). The initiative seeks to extend support not only to businesses but also to individuals seeking employment, making it vital for organisations that can deliver flexible wellbeing solutions or training services to consider participation. Success in this tender could enhance a business’s reputation and growth within the social support sector in Devon.

## Notice

A Listening Ear Pilot was commissioned December 2020, as part of the Team Devon COVID-19 economy and business recovery prospectus. The pilot provided businesses with the opportunity to chat informally to an experienced volunteer about whatever was making them feel stressed in relation to how COVID 19 impacted on them. The service was initially designed around feedback from Business Advisors who had experienced some challenging conversations with business owners and from business leaders who were seeking support as a result of COVID 19. In many instances the business owners vented their concerns at the Business Advisor; these conversations were emotive and expressed how the business owner was feeling, at the height of the restrictions. The pilot operated from December 2020 until March 2021. Due to low initial take-up of the one-to-one service the project expanded its offer to ensure reach by hosting two webinar-style events. Additional marketing was also undertaken to promote these events and encourage take-up. The workshop events proved to be popular, and the pilot was able to meet output targets. The second phase of the Listening Ear will not only support businesses but will expand its reach to provide support to individuals who are currently in employment, seeking employment or are entering into the job market. The service will provide its beneficiaries with the tools and techniques that support wellbeing in order to build resilient communities, workforce and businesses within Devon, that will be able to meet the challenges and opportunities that the recovery period presents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4b48cccd-418e-4965-b0f8-b35020af3cec |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2022 |
| Submission deadline | 6 Jan 2022 |
| Future notice date | Not specified |
| Award date | 2 Feb 2022 |
| Contract period | 3 Feb 2022 - 28 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,950 |
| Lots value | Not specified |
| Awards value | £99,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON COUNTY COUNCIL |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Newtown and St Leonard's |
| Westminster constituency | Exeter |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMUNITY COUNCIL OF DEVON (OPERATING UNDER DEVON COMMUNITIES TO |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85312300 - Guidance and counselling services
- 85312320 - Counselling services
- 98000000 - Other community, social and personal services

## Release History

- 2 Feb 2022 at 09:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4b48cccd-418e-4965-b0f8-b35020af3cec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4b48cccd-418e-4965-b0f8-b35020af3cec
  2nd February 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.supplythesouthwest.org.uk

## Provenance

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