--- title: "The Provision of a Case Management System Software Package" ocid: "ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be.json" source: "Contracts Finder" current_stage: "Planning" buyer: "YOUR HOMES NEWCASTLE LTD" published: "2019-06-25" --- # The Provision of a Case Management System Software Package Buyer: YOUR HOMES NEWCASTLE LTD Current stage: Planning OCID: ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be.json) ## Summary Your Homes Newcastle Ltd is currently in the planning stage of procurement for the tender titled "The Provision of a Case Management System Software Package". This project aims to enhance YHN's operational efficiency by implementing a system that will allow front-line teams to manage customer cases effectively. Located in Newcastle upon Tyne, England, the project is classified under the software package and information systems industry category. An engagement end date is set for 19th July 2019, and potential suppliers can find additional information through links provided in the market engagement notice and relevant documents. This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in software development and case management solutions. Businesses that focus on delivering user-friendly, innovative technology to enhance customer service in public organisations will find this procurement process particularly relevant. Engaging with Your Homes Newcastle through their Supplier Engagement Events could lead to valuable partnerships and long-term contracts in the growing public sector market. ## Notice Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required. As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace. This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years. By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers. The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements. Additional information: Project ID Reference: DN417898 - In order to download and view all Supplier Engagement Event documents, you have to be registered with the NEPO web-portal. If you are not registered, this can be done by following the link address provided (https://procontract.due-north.com/Login). ALL questions, queries and requests relating to this procurement opportunity MUST be made direct to the contact details provided within this Contract Finder notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7057028-f798-414b-850a-4830475f440e | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jun 2019 | | Submission deadline | Not specified | | Future notice date | 19 Jul 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | YOUR HOMES NEWCASTLE LTD | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE7 7LX | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Dene & South Gosforth | | Westminster constituency | Newcastle upon Tyne North | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 25 Jun 2019 at 08:41 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d7057028-f798-414b-850a-4830475f440e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d7057028-f798-414b-850a-4830475f440e 25th June 2019 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/da7c6cd5-d3b0-429b-a1d4-b7e8f7243a2e Early Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3afc9d04-53b1-445e-9549-1e444340276a YHN House - Location Map - https://procontract.due-north.com/Login Pro-Contract Procurement Web-Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be.json.