---
title: "Digital Customer Services Platform"
ocid: "ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BARNSLEY METROPOLITAN BOROUGH COUNCIL"
published: "2020-02-28"
---

# Digital Customer Services Platform

Buyer: BARNSLEY METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1.json)

## Summary

The recent procurement process conducted by Barnsley Metropolitan Borough Council focused on the development of a Digital Customer Services Platform. This initiative, falling under the software package and information systems category, was located in Barnsley, United Kingdom. The tender process was completed with the award of the contract, which had a total value of £25,620. The contract commenced on 2nd March 2020 and was set to conclude on 31st May 2020, following a tender period that ended on 24th February 2020.

This awarded contract presents an opportunity for small and medium-sized enterprises (SMEs) in the software development sector to expand their business capabilities. Businesses involved in IT services, particularly those offering consulting and development solutions, would find this procurement process well-aligned with their expertise. The initiatives aimed at enhancing digital customer services indicate a growing demand for innovative software solutions, making it an opportune time for similar firms to engage with public sector clients.

## Notice

Software development services for work on the delivery of the Digital First Digital Customer Services Theme

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8fe071c9-2210-452e-b1d3-8384b7cdb865 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2020 |
| Submission deadline | 24 Feb 2020 |
| Future notice date | Not specified |
| Award date | 28 Feb 2020 |
| Contract period | 2 Mar 2020 - 31 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,620 |
| Lots value | Not specified |
| Awards value | £25,620 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BARNSLEY METROPOLITAN BOROUGH COUNCIL |
| Locality | BARNSLEY |
| Post town | Sheffield |
| Postcode | S70 2RD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE33 Barnsley |
| Local authority | Barnsley |
| Electoral ward | Central |
| Westminster constituency | Barnsley North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DETEC SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Feb 2020 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8fe071c9-2210-452e-b1d3-8384b7cdb865

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8fe071c9-2210-452e-b1d3-8384b7cdb865
  28th February 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.yortender.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb73a05d-21c8-48ba-8c48-87feadfb73e1.json.