---
title: "SPaTS Framework Lot 1: Customer Assurance Framework"
ocid: "ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS AGENCY"
published: "2017-12-14"
---

# SPaTS Framework Lot 1: Customer Assurance Framework

Buyer: HIGHWAYS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd

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## Summary

The Highways Agency has completed the procurement process for the "SPaTS Framework Lot 1: Customer Assurance Framework" project, aimed at developing a coherent customer assurance framework. This initiative falls under the category of highways consultancy services and was located in Leeds, England. The contract was awarded following a restricted procedure, with a total value of £41,492.80. The tender period concluded on 27th November 2017, and the implemented framework is expected to be operational by the end of the first quarter of the financial year 2018/19, following consultations completed by March 2018.

This procurement presents significant opportunities for businesses specialising in consultancy services related to customer assurance and support frameworks within the highways sector. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete, as the project may lean towards innovative and practical solutions that smaller firms can provide. Successful participation can lead to further contracts and partnerships with higher bodies in the transport consultancy industry.

## Notice

The main objective of this project is to deliver a coherent customer assurance framework which helps to track, assess and measure our progress against the known customer pain moments defined in section 3.2. The work framework should have been consulted on and agreed by the end of March 2018 with an implementation plan to ensure go-live by end of Q1 2018/19. The project should look at rationalising and incorporating existing customer assurance activities that are already undertaken in MP into the framework and propose suitable activities to fill the identified gaps.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2284a365-0d6f-4fae-b4ad-fdc5944fe12c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2017 |
| Submission deadline | 27 Nov 2017 |
| Future notice date | Not specified |
| Award date | 27 Nov 2017 |
| Contract period | 28 Nov 2017 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,492 |
| Lots value | Not specified |
| Awards value | £41,492 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS AGENCY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRANSPORT RESEARCH LABORATORY (TRL |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 14 Dec 2017 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2284a365-0d6f-4fae-b4ad-fdc5944fe12c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2284a365-0d6f-4fae-b4ad-fdc5944fe12c
  14th December 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd.json.