---
title: "ESCC - FW - iCasework Case Management System"
ocid: "ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST SUSSEX COUNTY COUNCIL"
published: "2023-09-01"
---

# ESCC - FW - iCasework Case Management System

Buyer: EAST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a)  
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## Summary

The East Sussex County Council has recently awarded a contract for the provision of a case management system valued at £116,000. The procurement process involved a selective procurement method with a call-off from a framework agreement. The contract period starts on July 3, 2021, and ends on July 2, 2025. The buying organisation is seeking services related to information systems or technology planning, and the procurement was finalised on January 30, 2021.

This tender presents an opportunity for businesses operating in the services industry, specifically those involved in information systems or technology planning services, to grow their clientele. Small and medium-sized enterprises (SMEs) would be particularly well-suited to engage in this tender opportunity due to its suitability for SMEs. The contract has attracted interest and involvement from CIVICA UK LIMITED as the awarded supplier, indicating potential for future collaborations in the region of South East, United Kingdom.

## Notice

To replace/renew the contract for a case management system (CMS) for managing complaints, enquiries, member enquiries, compliments, Ombudsman (Lgsco) complaints, FOI and environment information requests, data protection requests for public and police and ICO complaints.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48fe1712-94d8-427f-8078-7afd8b6bd6ab |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2023 |
| Submission deadline | 13 Nov 2020 |
| Future notice date | Not specified |
| Award date | 30 Jan 2021 |
| Contract period | 2 Jul 2021 - 2 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £116,000 |
| Lots value | Not specified |
| Awards value | £333,670 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUSSEX COUNTY COUNCIL |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 1UE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Priory |
| Westminster constituency | Lewes |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222200 - Information systems or technology planning services

## Release History

- 1 Sep 2023 at 11:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48fe1712-94d8-427f-8078-7afd8b6bd6ab
- 22 Mar 2023 at 11:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/29463439-7a1e-433c-bf3b-9cf4322b521d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48fe1712-94d8-427f-8078-7afd8b6bd6ab
  1st September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/29463439-7a1e-433c-bf3b-9cf4322b521d
  22nd March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a.json.