---
title: "9723 - Mediation, conflict resolution and resilience building service for Norwich City Council residents - AWARD"
ocid: "ocds-b5fd17-fba32c03-3494-4983-accf-ba97d26f4a42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fba32c03-3494-4983-accf-ba97d26f4a42"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fba32c03-3494-4983-accf-ba97d26f4a42.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fba32c03-3494-4983-accf-ba97d26f4a42.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL E-TENDERING"
published: "2019-08-16"
---

# 9723 - Mediation, conflict resolution and resilience building service for Norwich City Council residents - AWARD

Buyer: NORWICH CITY COUNCIL E-TENDERING  
Current stage: Award  
OCID: ocds-b5fd17-fba32c03-3494-4983-accf-ba97d26f4a42

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## Summary

The procurement process involves Norwich City Council, which has awarded a contract for 'Mediation, conflict resolution and resilience building services' aimed at empowering local residents. This contract, valued at £64,863.50, falls within the services industry, specifically under guidance and counselling services, with a contract period starting on 1st October 2019 and ending on 31st March 2021. The procurement method was an open procedure, and the tender period concluded on 26th July 2019.

This tender presents a valuable opportunity for businesses specialising in mediation, conflict resolution, or community health services, particularly small and medium-sized enterprises (SMEs) looking to expand their service offerings. Suppliers capable of managing around 70 to 100 cases annually can leverage this contract to enhance their portfolio and foster community relations within the Norwich area.

## Notice

The council's antisocial behaviour service has restructured placing an emphasis on empowering Norwich residents to take greater responsibility for issues within their neighbourhoods. An early intervention approach is encouraged across the city which, when effective, helps to reduce demand on limited resources. Norwich City Council requires a single supplier to deliver a mediation and conflict resolution service for Norwich City Council residents for an initial two years, with further options to extend. The council anticipates approximately 70 - 100 cases for mediation, conflict resolution or resilience building each twelve month period. Predominantly self-referrals are made direct by Norwich residents but some referrals will be made by council officers. There is the potential for demands on the service to fluctuate and change over time. The service will only be provided to residents within Norwich City Council boundaries.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a1434da0-48c6-4c6b-a52a-9b2be0bb8ba7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2019 |
| Submission deadline | 26 Jul 2019 |
| Future notice date | Not specified |
| Award date | 14 Aug 2019 |
| Contract period | 30 Sep 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £64,863 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL E-TENDERING |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CATCH22 CHARITY |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85312300 - Guidance and counselling services
- 85323000 - Community health services
- 98334000 - Wellness services

## Release History

- 16 Aug 2019 at 09:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a1434da0-48c6-4c6b-a52a-9b2be0bb8ba7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a1434da0-48c6-4c6b-a52a-9b2be0bb8ba7
  16th August 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx

## Provenance

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