---
title: "CRM System"
ocid: "ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "REDCAR & CLEVELAND BOROUGH COUNCIL"
published: "2020-06-09"
---

# CRM System

Buyer: REDCAR & CLEVELAND BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5.json)

## Summary

The procurement process for a Customer Relation Management (CRM) System, valued at £206,806, was conducted by Redcar & Cleveland Borough Council, located in Redcar, North East England. This tender, initiated under a selective procurement method as a call-off from a framework agreement, is currently in the award stage, having been awarded on 29th November 2019. The contract is set to run from 1st April 2020 to 31st March 2024. The tender period ended on 28th November 2019, making this a completed process looking for suppliers to offer CRM services.

This contract presents a lucrative opportunity for small to medium-sized enterprises (SMEs) specialising in software services, particularly those with experience in customer relationship management solutions. Businesses well-suited to compete would include technology firms offering bespoke software solutions or IT service providers focusing on CRM systems. Engaging in such tenders can help these firms expand their portfolio and enhance their client relationships within the public sector.

## Notice

CRM System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9a676df2-3f42-4924-ba78-a0405398974b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2020 |
| Submission deadline | 28 Nov 2019 |
| Future notice date | Not specified |
| Award date | 29 Nov 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £206,806 |
| Lots value | Not specified |
| Awards value | £206,806 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REDCAR & CLEVELAND BOROUGH COUNCIL |
| Locality | REDCAR |
| Post town | Cleveland |
| Postcode | TS10 1RT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Redcar and Cleveland |
| Electoral ward | Coatham |
| Westminster constituency | Redcar |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 9 Jun 2020 at 16:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9a676df2-3f42-4924-ba78-a0405398974b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9a676df2-3f42-4924-ba78-a0405398974b
  9th June 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5.json.