---
title: "FH286 Out Of Hours Call Monitoring Service"
ocid: "ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FUTURES HOUSING GROUP"
published: "2018-08-22"
---

# FH286 Out Of Hours Call Monitoring Service

Buyer: FUTURES HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75

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## Summary

The procurement process titled "FH286 Out Of Hours Call Monitoring Service" is being conducted by Futures Housing Group, located in Derby, England. This procurement falls under the services category, specifically focusing on call centre operations. The current stage of the procurement is the open tender phase, which commenced with the publication date of 22nd August 2018. The deadline for submissions is set for 20th September 2018, with the contract period expected to start from 22nd October 2018 and last up to three years.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) that specialise in call centre services to expand their operations. Companies that have experience in managing out-of-hours services and possess the necessary qualifications are well-suited to compete for this contract. Successful bidders will not only gain a significant contract with a reputable housing group but will also enhance their credibility and market presence within the sector.

## Notice

Futures Housing Group (FHG) seeks to appoint a suitably qualified and financially sound economic operator to manage our out of office hours call monitoring service with some office hours cover during the contract period, all services to be carried out as per our scope of works within the ITT document.The period of this contract will be up to three years including a one year initial period and with unilateral right to extend for a further period not exceeding two years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae99e97d-a021-4c7f-abcd-775c3909ff83 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2018 |
| Submission deadline | 20 Sep 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Oct 2018 - 21 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE5 3RE |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Crich & South Wingfield |
| Westminster constituency | Amber Valley |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Aug 2018 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ae99e97d-a021-4c7f-abcd-775c3909ff83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae99e97d-a021-4c7f-abcd-775c3909ff83
  22nd August 2018 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=AUG155263
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.procuringourfutures.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75.json.