---
title: "2026-030 IT Service Management (ITSM)"
ocid: "ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899"
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markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ofgem"
published: "2026-10-20"
---

# 2026-030 IT Service Management (ITSM)

Buyer: Ofgem  
Current stage: Award  
OCID: ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899

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## Summary

Ofgem procured an Ivanti Information Technology Service Management (ITSM) solution: a secure, cloud-based platform for handling IT service requests, incidents, problems, changes and related operations. The contract covers software licences, support, maintenance and professional services, alongside a wider Enterprise Service Management platform for functions including Human Resources, Facilities Management, Security Operations and Project Management. Capabilities include self-service, a service catalogue, asset and configuration management, workflow automation, system integration, artificial intelligence, reporting and dashboards. This is a technology services requirement, including computer support and consultancy (CPV 72500000). Ofgem is the buyer, based in London; the listed delivery locations span the United Kingdom and several other locations worldwide.

The procurement is complete and was awarded to Ivanti UK Limited. Ofgem used an open procedure. The award was made on 2 September 2026, for £300,000. The contract period runs from 2 September 2026 to 30 July 2027. The tender submission deadline was 1 January 2026. The procurement was classified as a services contract, and small and medium-sized enterprises were considered suitable to participate. The published evaluation criteria are not included in the process data, so the basis on which bids were assessed cannot be described here.

This award demonstrates demand at Ofgem for an integrated service-management platform that supports both IT operations and wider corporate functions. A credible competitor for a future requirement of this kind would need to supply and maintain enterprise ITSM software, provide responsive support and professional services, and demonstrate that its platform can securely manage requests, incidents, problems and changes. Relevant product capabilities include self-service, service catalogues, asset and configuration management, workflow automation, integrations, AI-assisted functions, reporting and dashboards. Suppliers should also be able to support use across areas such as HR, facilities, security operations and project management, rather than IT alone. The award to a specialist platform provider indicates that product capability and the ability to implement and support a broad service-management solution are central to this buyer’s requirement.

## Notice

This contract is for a supplier to provide the Ivanti Information Technology Service Management (ITSM) solution. This includes the associated software licences, support, maintenance, and professional services required to enable its effective use. The solution will provide Ofgem with a secure, cloud-based platform to manage, track and resolve IT service requests, incidents, problems, changes and related operational activities through a structured and controlled service management environment. The supplier will be responsible for providing a comprehensive Enterprise Service Management platform that supports not only IT service delivery but also wider business functions such as Human Resources, Facilities Management, Security Operations and Project Management. The solution will include self-service capabilities, service catalogue functionality, asset and configuration management, workflow automation, systems integration, artificial intelligence features, reporting tools and dashboard functionality to improve service delivery and operational performance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/542e145b-9ff7-4f94-bc4d-08971d755db3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Sep 2026 |
| Contract period | 2 Sep 2026 - 30 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ofgem |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Ivanti UK Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72610000 - Computer support services
- 72611000 - Technical computer support services

## Release History

- 20 Oct 2026 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/542e145b-9ff7-4f94-bc4d-08971d755db3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/542e145b-9ff7-4f94-bc4d-08971d755db3
  20th October 2026 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT171996
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

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