---
title: "ITSM Software implementation, support and licensing"
ocid: "ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GLOUCESTERSHIRE COUNTY COUNCIL"
published: "2020-11-26"
---

# ITSM Software implementation, support and licensing

Buyer: GLOUCESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be.json)

## Summary

The Gloucestershire County Council is seeking services for the implementation, support, and licensing of ITSM Software, specifically the ServiceNow platform. This procurement initiated on December 1, 2020, and will continue until November 30, 2022. The contract involves a total value of £5,000,000, following a procurement process under the G-Cloud 11 framework. The tender was completed on October 1, 2020, and is classified under the CPV code for IT software packages, with delivery set to occur in the South West region of the United Kingdom. The minimum contract value is £340,000.

This tender presents substantial opportunities for small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs) to engage in public procurement within the IT services sector. Companies that specialise in IT software solutions, service management implementations, and ongoing software support would be ideally positioned to compete effectively for future opportunities similar to this. Given the significant value of the contract, participation in such tenders can facilitate business growth and expand service offerings within the public sector.

## Notice

ITSM ServiceNow Software implementation, support and ongoing service. Additional information: This was procured via G-Cloud 11 and associated process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9bed11b8-d0d9-41b3-88b6-de54a5452707 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2020 |
| Submission deadline | 1 Oct 2020 |
| Future notice date | Not specified |
| Award date | 26 Nov 2020 |
| Contract period | 1 Dec 2020 - 30 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL |
| Locality | GLOUCESTER |
| Post town | Gloucester |
| Postcode | GL1 2TG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Gloucester |
| Electoral ward | Westgate |
| Westminster constituency | Gloucester |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNIFII |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 26 Nov 2020 at 18:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9bed11b8-d0d9-41b3-88b6-de54a5452707

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9bed11b8-d0d9-41b3-88b6-de54a5452707
  26th November 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gloucestershire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc0deeeb-92f4-4f65-a15d-651e494c02be.json.