---
title: "why do many public complaints that would be better directed to another organisation come to the GMC?"
ocid: "ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENERAL MEDICAL COUNCIL"
published: "2018-10-29"
---

# why do many public complaints that would be better directed to another organisation come to the GMC?

Buyer: GENERAL MEDICAL COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f)  
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## Summary

The General Medical Council (GMC) is soliciting research services under the title "why do many public complaints that would be better directed to another organisation come to the GMC?". This procurement falls under the industry category of research and development services and is located across multiple regions in the United Kingdom, including the North West and London. The procurement process is currently in the Award stage, with the contract initially awarded on 20th July 2018, and the contract period running until 31st May 2019. This open procedure has a total contract value of £63,804 and is aimed at understanding public complaints patterns.

This tender presents an opportunity for businesses specialising in research services, consultancy, and social research to grow their client base. Companies that can provide detailed market and social research expertise, alongside strong analytical capabilities, would be particularly well-suited to compete in this tender. Engaging in this contract could enhance a business's profile within the healthcare sector and establish vital connections with key public health organisations.

## Notice

The GMC has commissioned this research to understand the factors involved in patients and the public's decision to make a complaint to the GMC as opposed to, or in addition to, other organisations within the complaints landscape. It may also help us to identify whether there may be complaints that should come to the GMC but currently don't (e.g. if certain groups tend to make less complaints). The research will help us to identify any changes we need to make to our communications and/or signposting processes, and enable us to target our information effectively.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c096850a-8d5c-4a48-b4d9-ce11139a0823 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2018 |
| Submission deadline | 1 Jan 2018 |
| Future notice date | Not specified |
| Award date | 19 Jul 2018 |
| Contract period | 19 Jul 2018 - 31 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £63,804 |
| Lots value | Not specified |
| Awards value | £63,804 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICE CREATES |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 73210000 - Research consultancy services
- 79310000 - Market research services
- 79315000 - Social research services
- 80320000 - Medical education services

## Release History

- 29 Oct 2018 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c096850a-8d5c-4a48-b4d9-ce11139a0823

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c096850a-8d5c-4a48-b4d9-ce11139a0823
  29th October 2018 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT155760
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f.json.