---
title: "Service Desk on Demand"
ocid: "ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2019-06-27"
---

# Service Desk on Demand

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7.json)

## Summary

The public procurement process for the "Service Desk on Demand" contract, initiated by the Pension Protection Fund, focuses on IT services including consulting, software development, and support. The contract, with a total value of £330,000, was awarded on May 27, 2018, and its service provision commenced on June 14, 2019, lasting until June 13, 2021. The tendering process was selective, operating under a framework agreement, with the tender period concluding on March 27, 2019, and delivery addresses covering the United Kingdom and several overseas territories.

This contract presents opportunities for businesses, particularly those in the IT services sector, including small and medium-sized enterprises (SMEs) capable of delivering cloud-based service desk solutions, 24/7 monitoring, and threat management services. Companies specially skilled in incident response and software development would be well-positioned to compete for similar future tenders that demand high levels of technical expertise and agility in service delivery.

## Notice

The agreement provides a cloud-based service desk provision.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/49b09ccf-7928-4964-b6d1-a7ba6b014db8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2019 |
| Submission deadline | 27 Mar 2019 |
| Future notice date | Not specified |
| Award date | 26 May 2018 |
| Contract period | 13 Jun 2019 - 13 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £330,000 |
| Lots value | Not specified |
| Awards value | £330,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LITTLE FISH (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Jun 2019 at 16:05 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/49b09ccf-7928-4964-b6d1-a7ba6b014db8
- 27 Jun 2019 at 16:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/49b09ccf-7928-4964-b6d1-a7ba6b014db8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/49b09ccf-7928-4964-b6d1-a7ba6b014db8
  27th June 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc244e5b-f320-408f-88cf-acf4b3b451f7.json.