---
title: "Provision of a Corporate Contact Centre"
ocid: "ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HULL CITY COUNCIL"
published: "2017-10-03"
---

# Provision of a Corporate Contact Centre

Buyer: HULL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6.json)

## Summary

The procurement process for the "Provision of a Corporate Contact Centre" was conducted by Hull City Council, with a total contract value of £6,850,000. This tender, classified under the CPV code for Call Centres (79512000), is located in Yorkshire and the Humber, United Kingdom. The tender period concluded on 21st September 2016, and the contract has been awarded — effective from 1st December 2016 until 30th November 2021. Hull City Council has utilised an 'Other' method for this procurement, indicating a non-standard approach to awarding the contract.

This tender presents significant opportunities for businesses specialising in contact centre services, including large service providers with the capacity to manage substantial contracts. Companies that have experience in handling diverse client needs and possess the resources to deliver efficient customer service solutions would be well-suited to compete for similar tenders in the future. Engaging with public contracts like this can enhance market visibility and expand service offerings within the public sector.

## Notice

Provision of a Corporate Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7fca7744-915b-47e8-8282-f563c151cf37 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2017 |
| Submission deadline | 21 Sep 2016 |
| Future notice date | Not specified |
| Award date | 2 Oct 2016 |
| Contract period | 1 Dec 2016 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,850,000 |
| Lots value | Not specified |
| Awards value | £6,850,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HULL CITY COUNCIL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 2AA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 3 Oct 2017 at 12:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7fca7744-915b-47e8-8282-f563c151cf37
- 3 Oct 2017 at 12:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7fca7744-915b-47e8-8282-f563c151cf37

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7fca7744-915b-47e8-8282-f563c151cf37
  3rd October 2017 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=1c5a9e5d-7781-e611-8114-000c29c9ba21
  Advert

## Notice URLs

- http://www.hullcc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6.json.