---
title: "Ambient Voice Technologies Implementation Services"
ocid: "ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROYDON HEALTH SERVICES NHS TRUST"
published: "2026-05-21"
---

# Ambient Voice Technologies Implementation Services

Buyer: CROYDON HEALTH SERVICES NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014

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## Summary

The procurement process for the "Ambient Voice Technologies Implementation Services" has been completed by the Croydon Health Services NHS Trust, located in Tooting, United Kingdom. This contract award was announced on 21st May 2026 and pertains to the information technology services category. The procurement was conducted through a selective method as a call-off from the G-Cloud 14 Framework Lot 3. The implementation services, valued at £379,743, aim to support the deployment of Lyrebird Health Ambient Voice Technologies across various departments within the Croydon Health Services NHS Trust. The contract commenced on 20th May 2026 and is expected to end on 31st October 2026.

This tender presents substantial opportunities for small and medium-sized enterprises (SMEs) with expertise in IT implementation and support services. Given the project's focus on integrating advanced voice technologies with electronic patient record systems, businesses specialising in healthcare IT solutions will find this contract particularly beneficial for growth. The contract duration allows companies to establish lasting business relationships with the NHS Trust, which could lead to additional projects in the future. KEYSSTREAM GROUP LIMITED, identified as an SME, successfully secured the contract, indicating a favourable environment for smaller enterprises to compete effectively in this sector.

## Notice

IT Implementation Service to support Croydon Health Services NHS Trust with its deployment of Lyrebird Health Ambient Voice Technologies in ED, UTC and OPD including integration with the Trust Electronic Patient Record Systems to support and enhance clinical workflows. Procurement Route: Direct award via G-Cloud 14 Framework Lot 3: Cloud Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cab9d500-9dae-442d-b040-b43c647c7b6e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | 20 Apr 2026 |
| Future notice date | Not specified |
| Award date | 19 May 2026 |
| Contract period | 19 May 2026 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £379,743 |
| Lots value | Not specified |
| Awards value | £379,743 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROYDON HEALTH SERVICES NHS TRUST |
| Locality | TOOTING |
| Post town | South West London |
| Postcode | SW17 0QT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI34 Wandsworth |
| Local authority | Wandsworth |
| Electoral ward | Tooting Broadway |
| Westminster constituency | Tooting |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KEYSTREAM GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 21 May 2026 at 11:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cab9d500-9dae-442d-b040-b43c647c7b6e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cab9d500-9dae-442d-b040-b43c647c7b6e
  21st May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014.json.