---
title: "Provision and Support of a Case Management System"
ocid: "ocds-b5fd17-fc3b94fd-e762-40d2-b931-95360bf1f42d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc3b94fd-e762-40d2-b931-95360bf1f42d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc3b94fd-e762-40d2-b931-95360bf1f42d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc3b94fd-e762-40d2-b931-95360bf1f42d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM TREASURY : HM TREASURY"
published: "2021-10-06"
---

# Provision and Support of a Case Management System

Buyer: HM TREASURY : HM TREASURY  
Current stage: Award  
OCID: ocds-b5fd17-fc3b94fd-e762-40d2-b931-95360bf1f42d

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## Summary

The Crown Commercial Service, on behalf of HM Treasury, has completed the procurement process for the provision and support of a Case Management System. The system is aimed to manage a variety of requests and correspondence efficiently, with a value of £594,047 in GBP. The procurement method used was selective, involving a call-off from a framework agreement. The contact address for the buyer is located in Liverpool, England, with the contract period beginning on September 23, 2021, and ending on September 22, 2024.

This tender opportunity for the Case Management System could be beneficial for businesses offering configuration management software solutions. It presents a chance for service providers to engage with HM Treasury for collaborative tools essential in managing information requests effectively. Suppliers with expertise in software development and system integration may find this opportunity well-suited to showcase their capabilities and potentially form long-term partnerships with the public sector.

## Notice

HMT has a requirement to buy a Case Management System (CMS) to manage and respond to the high volume of FOI (Freedom of Information) requests, PQs (Parliamentary Questions), MCs (Ministerial Correspondence) and complaints in a timely manner. This tool should assist the collaboration of multiple groups within HMT to manage the drafting, review and approval of each response.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/540aa88e-bc82-490b-aa27-9796b63a1812 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2021 |
| Submission deadline | 21 Sep 2021 |
| Future notice date | Not specified |
| Award date | 22 Sep 2021 |
| Contract period | 22 Sep 2021 - 22 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £594,047 |
| Lots value | Not specified |
| Awards value | £594,047 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM TREASURY : HM TREASURY |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48982000 - Configuration management software package

## Release History

- 6 Oct 2021 at 10:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/540aa88e-bc82-490b-aa27-9796b63a1812
- 6 Oct 2021 at 08:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/540aa88e-bc82-490b-aa27-9796b63a1812

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/540aa88e-bc82-490b-aa27-9796b63a1812
  6th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/633162bb-225e-481e-b295-9aac2ab0f490
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c65f3d58-1127-439b-9603-7517faba1ce7

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc3b94fd-e762-40d2-b931-95360bf1f42d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc3b94fd-e762-40d2-b931-95360bf1f42d.json.