---
title: "Lot 2 Technology Enabled Care Services"
ocid: "ocds-b5fd17-fc3d5d45-a886-4803-a4c6-fe261e0d6c3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc3d5d45-a886-4803-a4c6-fe261e0d6c3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc3d5d45-a886-4803-a4c6-fe261e0d6c3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc3d5d45-a886-4803-a4c6-fe261e0d6c3a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WAKEFIELD AND DISTRICT HOUSING LIMITED"
published: "2021-11-03"
---

# Lot 2 Technology Enabled Care Services

Buyer: WAKEFIELD AND DISTRICT HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-fc3d5d45-a886-4803-a4c6-fe261e0d6c3a

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## Summary

Wakefield and District Housing Limited is seeking a service provider to manage maintenance and repairs for its Care Link Independent Living Schemes and associated equipment through the tender titled "Lot 2 Technology Enabled Care Services". This procurement falls under the customer-care services category and has an award value of £390,000, with the contract set to commence on 1st November 2021 and continue until 31st October 2024, possibly extendable for an additional 24 months. The tender process has been completed, with the awarded contract to Network Communications Systems Limited officially announced on 8th October 2021.

This tender presents a significant opportunity for service and maintenance providers, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in an essential service supporting community health and safety. Companies specialising in customer care and technical service responses, especially those capable of 24/7 operations and quick response times, would be well-positioned to compete for this contract, further contributing to their growth in the public sector market.

## Notice

The Contract scope is required to cover the Service, Maintenance and Repair to Wakefield and District Housing's Care Link Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units and Smoke Alarms. This Contract does not include for the Service and Maintenance of the WDH Care Link Control Centre nor the provision of new Telecare Equipment for example Pendants and Master Units. The WDH Care Link Control Centre is based at Navigation House, Whistler Drive, Castleford WF10 5HX. The WDH Care Link Control Centre monitors approximately (these number will vary and are dependent on operational changes) 12,100 connections together with personal records on the system consisting of an envisaged 34 Independent Living Schemes, 272 Dispersed Schemes, Central / local receivers with Pendants, Smoke Alarms and a range of other Telecare sensors/alarms which are also monitored. The Contract will cover the Servicing, Maintenance and Repairs of all Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units, Smoke alarms, Power Supply Charger units and Batteries for a 12 month period which may be extended for a further two periods each of twelve months giving up to a potential 36 months in total. The Successful Tenderer must provide a complete service to cover the following requirements of this contract: * 24 hours per day; * 7 days a week * 365 (366 in a leap year) days a year including public and statutory holidays. * Upon receipt of a call received from the WDH Care Link Control Centre, the Successful Tenderer must carry out a service response, site visit and complete a repair within 4 hours of receiving the reported fault.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7b0480c5-3e22-41fe-a82d-ea594616bf97 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Nov 2021 |
| Submission deadline | 24 Sep 2021 |
| Future notice date | Not specified |
| Award date | 7 Oct 2021 |
| Contract period | 1 Nov 2021 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £390,000 |
| Lots value | Not specified |
| Awards value | £390,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WAKEFIELD AND DISTRICT HOUSING LIMITED |
| Locality | CASTLEFORD |
| Post town | Wakefield |
| Postcode | WF10 5HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Castleford Central and Glasshoughton |
| Westminster constituency | Pontefract, Castleford and Knottingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETWORK COMMUNICATIONS SYSTEMS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342320 - Customer-care services

## Release History

- 3 Nov 2021 at 12:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7b0480c5-3e22-41fe-a82d-ea594616bf97

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7b0480c5-3e22-41fe-a82d-ea594616bf97
  3rd November 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wdh.co.uk

## Provenance

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