--- title: "Specialist Debt Advice Support Service" ocid: "ocds-b5fd17-fc4a1734-0253-4231-ab78-8f027df0cb07" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc4a1734-0253-4231-ab78-8f027df0cb07" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc4a1734-0253-4231-ab78-8f027df0cb07.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc4a1734-0253-4231-ab78-8f027df0cb07.json" source: "Contracts Finder" current_stage: "Planning" buyer: "MONEY AND PENSIONS SERVICE" published: "2020-03-11" --- # Specialist Debt Advice Support Service Buyer: MONEY AND PENSIONS SERVICE Current stage: Planning OCID: ocds-b5fd17-fc4a1734-0253-4231-ab78-8f027df0cb07 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc4a1734-0253-4231-ab78-8f027df0cb07) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc4a1734-0253-4231-ab78-8f027df0cb07.json) ## Summary The Money and Pensions Service (MaPS) is initiating a tender for a "Specialist Debt Advice Support Service," aimed at enhancing service delivery for Debt Advisers in the free client sector across England. The procurement process is currently in the planning stage, and the indicative annual budget for this service is £700,000 over a five-year period. A Market Engagement event is scheduled for 31st March 2020 in London, where prospective suppliers can learn more about the tender's objectives and eligibility requirements, with expressions of interest due by 20th March 2020. This tender presents a significant opportunity for businesses specialising in debt advice services, particularly those with the necessary FCA authorisation, which can take up to 12 months to obtain. Eligible organisations may include independent debt advice agencies, local authorities, and voluntary sector groups. With a focus on providing tailored assistance to over-indebted clients, firms that can offer innovative solutions and quality support in complex debt scenarios will be particularly well-positioned to compete for this contract. ## Notice The Money and Pensions Service (MaPS) will be commencing a tender for the delivery of a high-quality service to offer Debt Advisers working within the free to client sector quick and consistent responses to unusual or complex debt queries. The service will be delivered remotely by both phone and email. The scope of the proposed service is intended to be within England only. The service shall enable debt advisers to provide accurate debt advice to over-indebted clients, empowering advisers to achieve good client outcomes, and increasing adviser confidence by providing access to the most relevant technical and tailored advice. The service should look to increase awareness of more complex legal information, lack of knowledge of certain procedures or pure complexity in application of the law. It should be accessible to independent debt advice agencies, local Citizens Advice, local authorities, housing associations, IMA members and other voluntary sector agencies. Whilst the preferred delivery approach is via a single organisation, MaPS may also consider splitting the requirement into lots if there is evidence that this will allow greater value for money and equity of access across the debt advice sector. (To be defined in the tender) The indicative annual budget is PS700k over a 3yr + 2yr duration. This is subject to change and will be confirmed at tender stage. MaPS intends to hold a Market Engagement event (likely to hold in London) for the Specialist Debt Advice Support Service on the 31st March 2020. This will provide an opportunity for prospective suppliers to find out more about the aims of the proposed tender and contract(s), the process involved as well as network opportunities with others. MaPS will use the opportunity to gather intelligence from suppliers which may influence the final tender. Eligible organisations wishing to participate in the future tender process should be aware of the eligibility criteria as outlined below: Any organisation that wishes to deliver debt advice is required to obtain FCA authorisation unless they qualify for an exemption. Prospective suppliers are advised that the FCA authorisation process can take up to 12 months. Please note that this authorisation process is outside the scope of MAPS. Prospective suppliers are advised to visit the FCA website to find out more about application for authorisation and exemptions. https://www.fca.org.uk/ Prospective suppliers wishing to attend the Specialist Debt Advice Support Service on 31 March 2020, should express their interest by 20th March 2020 with the name, title and contact details for attendees (a maximum of two attendees per organisation) to: Contact: MAPS Commercial E. commercial@maps.org.uk The commissioner reserves the right not to proceed with the Procurement or any part thereof, or change the requirements as necessary at any time. Information about this opportunity is also published on the OJEU TED database with OJEU No. 2020/S 050-119903. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20e82bb6-ef37-4744-aeea-5929c12b951b | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Mar 2020 | | Submission deadline | Not specified | | Future notice date | 21 Apr 2020 | | Award date | Not specified | | Contract period | 2 Nov 2020 - 31 Oct 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £700,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MONEY AND PENSIONS SERVICE | | Locality | LONDON | | Post town | Central London | | Postcode | EC1N 2TD | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Holborn & Covent Garden | | Westminster constituency | Holborn and St Pancras | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 75200000 - Provision of services to the community - 85312310 - Guidance services - 98000000 - Other community, social and personal services ## Release History - 11 Mar 2020 at 13:39 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/20e82bb6-ef37-4744-aeea-5929c12b951b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/20e82bb6-ef37-4744-aeea-5929c12b951b 11th March 2020 - Future opportunity notice on Contracts Finder ## Notice URLs - https://www.fca.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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