---
title: "National Pathways Light & 111 Resilience Capacity Model"
ocid: "ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2023-09-14"
---

# National Pathways Light & 111 Resilience Capacity Model

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e.json)

## Summary

The National Pathways Light & 111 Resilience Capacity Model procurement process was initiated by NHS England for Health and social work services. The tender, classified under CPV code 85000000, had a total value of GBP 25,000,000 with a contract period from 1st March 2023 to 31st January 2024. The procurement method used was an Accelerated Open procedure, and the tender deadline was on 2nd December 2022. This procurement aimed to address the uncertainty in demands on the NHS 111 service by contracting for two proposed services.

This tender opens up business growth opportunities for companies with expertise in scalable surge capacity management and national resilience services in the healthcare sector. Businesses specializing in Health and social work services, especially large-scale service providers, would be well-suited to compete for this tender. The awarded contract, valued at GBP 23,800,000, was split between Integrated Care 24 and Vocare limited, marking a significant opportunity for suppliers to engage in delivering critical healthcare solutions to NHS England.

## Notice

There continues to be significant uncertainty around expected demands on the NHS 111 service. To meet this challenge and alleviate key times of pressures on the core NHS111 service, we intend to contract for two proposed services, which are split into Lots within the ITT: Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules. (est. PS14m) Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians). (est. PS9.8m)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2f3ab3f3-5ec3-4237-a161-c2efb8fd18b8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Accelerated Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2023 |
| Submission deadline | 2 Dec 2022 |
| Future notice date | Not specified |
| Award date | 1 Mar 2023 |
| Contract period | 1 Mar 2023 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000,000 |
| Lots value | Not specified |
| Awards value | £23,800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | INTEGRATED CARE 24; VOCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 14 Sep 2023 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2f3ab3f3-5ec3-4237-a161-c2efb8fd18b8
- 12 Jun 2023 at 12:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e99c6547-d56f-4ecb-bb99-42fb32b15faf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2f3ab3f3-5ec3-4237-a161-c2efb8fd18b8
  14th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e99c6547-d56f-4ecb-bb99-42fb32b15faf
  12th June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c3a756a0-16db-4446-9fcb-ae9502268454
  LotA_Contact Service Advisor Module_IC24 vfinal_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3efb9e49-76e0-4f7d-b335-1c04888decc3
  LotB_National Resilience Contract_Finalv1_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc4db9b4-61b8-462a-b0e4-7ddc4e9fc51e.json.