---
title: "Re-commissioning of Healthwatch and NHS Complaints Advocacy Services"
ocid: "ocds-b5fd17-fc6304e2-d106-4057-9629-b4c61892e66c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc6304e2-d106-4057-9629-b4c61892e66c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc6304e2-d106-4057-9629-b4c61892e66c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc6304e2-d106-4057-9629-b4c61892e66c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF LEWISHAM"
published: "2021-06-21"
---

# Re-commissioning of Healthwatch and NHS Complaints Advocacy Services

Buyer: LONDON BOROUGH OF LEWISHAM  
Current stage: Award  
OCID: ocds-b5fd17-fc6304e2-d106-4057-9629-b4c61892e66c

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## Summary

The procurement process involves the London Borough of Lewisham, which has initiated a tender for the re-commissioning of Healthwatch and NHS Complaints Advocacy Services. This procurement falls within the health and social work services category and is located in Lewisham, England. The procurement method is an open procedure, and the award date is recorded as 30th December 2019, with the contract duration spanning from 1st April 2020 to 31st March 2023. The total value of the contract is £472,284.

This tender presents significant opportunities for businesses looking to expand in the health and social care sector. Companies with expertise in public engagement, social services, and health advocacy would be particularly well-suited to compete for this contract. The focus on delivering key roles in informing local communities about health and social care services underscores the demand for skilled providers who can engage effectively with the public and enhance service scrutiny within the community.

## Notice

The provider will have the responsibility for the delivery of the six key roles of Healthwatch and the NHS Complaints Advocacy Service. The duties are focused on informing local people of the provision of health and social care services and involving people in the scrutiny of the services. The Health and Social Care Act 2012 requires local authorities with social care responsibilities to commission Healthwatch as the main public and patient engagement mechanism for health and social care service users.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/914d18f0-5dee-48fd-9136-a0c46741bbf7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2021 |
| Submission deadline | 19 Dec 2019 |
| Future notice date | Not specified |
| Award date | 30 Dec 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £472,284 |
| Lots value | Not specified |
| Awards value | £472,284 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF LEWISHAM |
| Locality | CATFORD |
| Post town | South East London |
| Postcode | SE6 4RU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Rushey Green |
| Westminster constituency | Lewisham East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | YOUR VOICE IN HEALTH AND SOCIAL CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 85320000 - Social services
- 98000000 - Other community, social and personal services

## Release History

- 21 Jun 2021 at 16:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/914d18f0-5dee-48fd-9136-a0c46741bbf7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/914d18f0-5dee-48fd-9136-a0c46741bbf7
  21st June 2021 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=64013e9a-e0d3-e911-80fa-005056b64545
  Advert

## Notice URLs

- http://www.lewisham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc6304e2-d106-4057-9629-b4c61892e66c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc6304e2-d106-4057-9629-b4c61892e66c.json.