---
title: "Data Support Services"
ocid: "ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "XC TRAINS LIMITED"
published: "2026-06-29"
---

# Data Support Services

Buyer: XC TRAINS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44.json)

## Summary

XC Trains Limited has completed the procurement process for Data Support Services, classified under software support services (CPV: 72261000). The contract, valued at £146,400, was awarded to Softcat Plc and involves the maintenance of data pipelines, reporting, and platform performance for CrossCountry Trains' data platform and Power BI reporting environment. The contract commenced on 1st June 2026 and will conclude on 31st May 2027. The process used a selective procurement method through a call-off from a framework agreement, and the procurement stage is marked as 'Award'. The services are to be provided within England, with the purchasing process starting during the tender period ending on 25th May 2026.

This tender provides significant growth opportunities for businesses specialising in data platform and reporting service support, particularly small and medium enterprises (SMEs), as the contract recognises them as suitable. The project's scope to enhance data quality and manage reporting environments is particularly relevant for IT service providers and consultancies capable of delivering consistent, high-quality support services. Companies already engaged in framework agreements might find additional advantages, offering them easier access to this opportunity.

## Notice

CrossCountry Trains (XCT) requires ongoing support to ensure the stability and effectiveness of its new data platform and Power BI reporting environment. This includes maintaining data pipelines, reporting and platform performance, managing data quality, and resolving issues across integrated data sources as they arise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4d8085c1-4965-43b3-b3ee-826063d08db0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2026 |
| Submission deadline | 25 May 2026 |
| Future notice date | Not specified |
| Award date | 24 May 2026 |
| Contract period | 31 May 2026 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £146,400 |
| Lots value | Not specified |
| Awards value | £146,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | XC TRAINS LIMITED |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR3 3XP |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 29 Jun 2026 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4d8085c1-4965-43b3-b3ee-826063d08db0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4d8085c1-4965-43b3-b3ee-826063d08db0
  29th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc68ed70-86f4-40c6-99ed-d55ce3a88a44.json.