---
title: "GB-London: CON-19-127 EAP Services"
ocid: "ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2019-11-11"
---

# GB-London: CON-19-127 EAP Services

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf)  
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## Summary

The Financial Conduct Authority (FCA) is procuring Employee Assistance Programme (EAP) services under the title "GB-London: CON-19-127 EAP Services." This procurement falls within the services industry category, particularly focusing on guidance and counselling services. The procurement process is currently at the award stage, with the contract period set to commence on 18th November 2019 and run until 17th November 2022, including an option to extend for an additional year. The open procedure procurement methodology allows competitive participation, and the total contract value is £80,000. The tender period closed on 21st October 2019, and services are required to be delivered across several regions, including the UK and other territories.

This tender presents significant opportunities for businesses, especially those specialising in mental health support, counselling, and crisis management services. Small and medium enterprises (SMEs), along with social value contributing enterprises, may find this contract particularly relevant given the FCA's openness to engaging with such operators. Companies that provide comprehensive EAP services, including 24/7 support, legal information, and crisis assistance, would be well-suited to compete for this contract. Additionally, businesses that can demonstrate a strong capacity for delivering training and management consultancy will also have a competitive edge.

## Notice

The FCA is seeking to identify a EAPA registered provider, for a period of three years, with an option to extend for a further year, to provide high quality and competitively priced EAP services. This will include: - 24/7/365 confidential telephone support; - Legal information services; - Debt management services; - Triage and clinical assessment of needs (inclusive of a risk assessment); - Computerised Cognitive Behaviour Therapy (cCBT); - Access to limited support for dependants within HMRC guidelines; - Short-term solution focused structured face to face, on!line and telephonic counselling (session model varies de!pending on providers and client requirements); - Case management protocols; - Management information reporting; - Management consultancy and support; - Marketing and promotional materials; - Crisis support; - Technological resources such as an online portal website or mobile application; and - Access to training (emotional wellbeing, trauma and crisis management). Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a20b88be-8f92-4a33-bbac-b65de621658a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2019 |
| Submission deadline | 21 Oct 2019 |
| Future notice date | Not specified |
| Award date | 20 Oct 2019 |
| Contract period | 18 Nov 2019 - 17 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTH ASSURED |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 11 Nov 2019 at 15:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a20b88be-8f92-4a33-bbac-b65de621658a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a20b88be-8f92-4a33-bbac-b65de621658a
  11th November 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=445949096
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc700d25-1a85-4c1a-9b2f-f660c20daedf.json.