---
title: "Provision of Citizen Portal CRM Portal - AWARD"
ocid: "ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUSSEX POLICE"
published: "2025-05-19"
---

# Provision of Citizen Portal CRM Portal - AWARD

Buyer: SUSSEX POLICE  
Current stage: Award  
OCID: ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8

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## Summary

Sussex Police has completed the award stage of its procurement process for the "Provision of Citizen Portal CRM Portal," under CPV code 48612000, which relates to a database-management system. This contract involves the supply of a cloud-based customer relationship management tool focused on serving victims by enabling automatic and personalised communication. The procurement focuses on the broader region, including the UK and several overseas territories. The tender period concluded on 16th July 2024, with the contract set to commence on 23rd September 2024 and run until 22nd September 2030. The procurement was classified under the goods category, with no specific suitability requirements for SMEs or VCSEs, and the winning supplier is Softcat.

This tender presents significant opportunities for businesses specialising in advanced CRM solutions and database management. Companies that can deliver sophisticated cloud-based systems tailored to public sector needs, especially those facilitating efficient communication between public authorities and citizens, will find this opportunity beneficial. Although the contract is not specifically tailored to SMEs or VCSEs, larger organisations with the requisite capabilities and experience in similar projects are well-positioned to engage with similar procurement activities in the future, as evidenced by the successful bid from Softcat.

## Notice

A cloud based customer relationship management tool, which enables automatic updates that can also be personalised and two-way between the Authority and members of the public, mainly focusing on victims.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d2cc864-d429-4285-b639-34c86337d36a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2025 |
| Submission deadline | 16 Jul 2024 |
| Future notice date | Not specified |
| Award date | 27 Aug 2024 |
| Contract period | 22 Sep 2024 - 22 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUSSEX POLICE |
| Locality | SUSSEX |
| Post town | Brighton |
| Postcode | BN7 2DZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Bridge |
| Westminster constituency | Lewes |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48612000 - Database-management system

## Release History

- 19 May 2025 at 14:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d2cc864-d429-4285-b639-34c86337d36a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d2cc864-d429-4285-b639-34c86337d36a
  19th May 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.sussex.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8.json.