---
title: "Customer Satisfaction Survey"
ocid: "ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "EAST SUFFOLK COUNCIL"
published: "2023-02-10"
---

# Customer Satisfaction Survey

Buyer: EAST SUFFOLK COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983.json)

## Summary

The East Suffolk Council is inviting bids for a Customer Satisfaction Survey. The survey aims to provide statistically robust insights into customer satisfaction levels. The procurement method is an open procedure, with a tender period ending on 3rd March 2023. The contract period is scheduled from 24th March 2023 to 31st August 2023 in the East of England, United Kingdom.

This opportunity for business growth is suitable for small and voluntary sector enterprises. Businesses in the services industry are well-suited to compete for this contract. The tender provides a chance for organisations to contribute to enhancing the customer experience and influencing resource allocation decisions based on customer feedback.

## Notice

The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience. Additional information: The tender documentation is free to access on the following link. https://in-tendhost.co.uk/eastsuffolk Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dffa4c11-722a-4411-bc0f-f011b22ef916 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2023 |
| Submission deadline | 3 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 24 Mar 2023 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUFFOLK COUNCIL |
| Locality | WOODBRIDGE |
| Post town | Ipswich |
| Postcode | IP12 1RT |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Melton |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 10 Feb 2023 at 12:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dffa4c11-722a-4411-bc0f-f011b22ef916

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dffa4c11-722a-4411-bc0f-f011b22ef916
  10th February 2023 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/eastsuffolk/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/eastsuffolk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983.json.