--- title: "Payment Provider for GOV.UK Pay" ocid: "ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "GOVERNMENT DIGITAL SERVICE" published: "2025-03-12" --- # Payment Provider for GOV.UK Pay Buyer: GOVERNMENT DIGITAL SERVICE Current stage: Tender OCID: ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2.json) ## Summary The Government Digital Service, a department within the Cabinet Office, is inviting proposals for a payment service provider to support the GOV.UK Pay platform. This procurement, classified under the IT services industry (consulting, software development, Internet, and support), is crucial for processing credit and debit card transactions and open banking payments for various public sector entities. The procurement is at the tender stage, utilising a Competitive Negotiated Procedure as per regulation 37 of the Public Contracts Regulations 2015. The tender period closes on 19 March 2025, with the contract starting on 8 July 2025 and potentially lasting until July 2028, including extension options. The project is located in London, postcode E1 8QS, and the contract value is estimated to be £49,212,000 GBP. This tender offers significant growth opportunities for businesses specialising in digital payment solutions. By enabling SMEs to participate, the procurement process welcomes innovative contributions from smaller enterprises. The successful supplier will partner with the Cabinet Office to enhance the GOV.UK Pay platform, which serves over 1,000 public sector services and has processed over 94 million transactions since its inception. This project is ideal for companies experienced in payment processing and open banking services, offering a consistent user experience and reducing administrative burdens for public sector teams. Bidding details and clarifications can be sent to the GDS Digital Buyer at the provided email address. ## Notice Government Digital Service (GDS), currently part of Cabinet Office is seeking a payment service provider to underpin the GOV.UK Pay platform, specifically for processing credit and debit card payments and pay by bank (open banking) payments made by end users to services operated by local government, police, the armed forces and some other public sector organisations. GDS is therefore undertaking this procurement as a central purchasing body using the negotiated procedure in accordance with regulation 37 of the Public Contracts Regulations 2015 (as amended). Background Information GOV.UK Pay ('Pay') is a digital payments platform, developed and run by GDS. Pay is a payments product, providing a quick and easy way for the public to make payments for services online and via telephone. Pay currently supports central government, local authority, police forces and NHS teams to take payments for their services digitally. It automates financial processes and reduces the administration burden on teams, saving time and money that can be reinvested in important public services. The platform has processed over 94 million transactions since September 2016, with a total value of PS6 billion GBP. Services using GOV.UK Pay include HM Passport Office's Apply for a passport. Pay is a common tool that is built once and used many times by more than 1,000 different public sector services, saving the public sector time, money and reducing duplication of effort. It also offers a consistent, trusted and accessible user experience making it quick and easy for citizens to pay for public sector services. Pay has achieved significant realised benefits, saving public sector money. Whilst the current contract handles only 17% of payments currently going through GOV.UK Pay it is used by more than 70% of all our services currently taking a payment and is the only option available which enables teams to start taking payments within one working day. Opportunity Details The Contracting Authority, Cabinet Office, intends to partner with a successful supplier chosen by means of a Competitive Negotiated Procedure. The services are described in Attachment 3, Statement of Requirements. The contract will be for an initial 36 month period from early July 2025 - July 2028, with 2 x 12 month extension options. The Contract values represent an estimated maximum value with no commitment to spend and no guarantee of any volumes of usage under the contract. The Contract will be between the successful Supplier and the Contracting Authority. The Contract is being offered under HMG's 'The Mid-Tier Contract' as adapted for this procurement and attached as part of the Bid Pack, which will govern any resultant Contract. The Contracting Authority is managing this Procurement in accordance with the Public Contracts Regulations 2015. The Contracting Authority is seeking proposals for a partner supplier. The full specification is in Attachment 3 (Statement of Requirements). Additional information: All clarification questions and bids should be emailed to gds-digital-buyer@digital.cabinet-office.gov.uk, referencing WP2236 'Clarification' or WP2236 'Bid' in the email Subject. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Mar 2025 | | Submission deadline | 19 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Jul 2025 - 7 Jul 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £49,212,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GOVERNMENT DIGITAL SERVICE | | Locality | LONDON | | Post town | East London | | Postcode | E1 8QS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Whitechapel | | Westminster constituency | Bethnal Green and Stepney | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 12 Mar 2025 at 17:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de - 19 Feb 2025 at 18:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de ## Documents - https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de 12th March 2025 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/da2a8c7b-f60d-4bbd-9066-41bc7a5648cd Attachment 1 - About the Procurement - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b9e2f220-8ceb-4920-a102-c1f483033d94 Attachment 2 - How to Bid - https://www.contractsfinder.service.gov.uk/Notice/Attachment/83ac986f-7afe-4288-bd25-462a0b96d9e0 Attachment 3 - Statement of Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ade0d783-1558-4c75-8d84-a9050127e149 Attachment 4 - Selection Questionnaire - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1025e304-8584-4eca-b4aa-2ba9daacc2ea Attachment 5a - Pricing Matrix - https://www.contractsfinder.service.gov.uk/Notice/Attachment/25ddc054-b393-4baa-a165-f883cf4b9bfc Attachment 5b - Pricing Matrix - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3c44d130-6eb9-4239-bf36-56477e6d8eed Attachment 5c - Pricing Matrix - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab4a6264-49ee-4591-84a4-ab1ced74e3cc Attachment 5d - Pricing Matrix - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7173666e-c2a5-45c8-9034-a3829c65a7ba Attachment 6 - Technical Evaluation Criteria - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c67e424c-0953-4674-b916-912d8e5a7ff0 Attachment 7 - Award Form - https://www.contractsfinder.service.gov.uk/Notice/Attachment/372ac91e-3465-4c0c-a516-67a78cedbfa5 Attachment 8 - Security Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e2900d1b-fc81-400c-9dbd-3ea32f07e1ba Attachment 9 - Social Value - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d6406e78-1052-4af6-884a-cc5e1c42ec6e Attachment 10 - GOV PAY T&C issues table - https://www.contractsfinder.service.gov.uk/Notice/Attachment/347e9a3f-3a36-4bf8-be88-dc8a6197f2d3 Mid-tier Core Terms - https://www.contractsfinder.service.gov.uk/Notice/Attachment/21cbe623-caff-4a7f-8f77-6ad7221129c5 Mid-Tier Special Terms - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b4f99e92-3688-4fb4-a8e2-01469722f483 Mid-Tier_Schedule_13__Contract_Management - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2246aba6-5485-4ab1-9952-30a7ebdc4c49 Annex 2 - Security Management Plan Template - https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc9299ec-2b0c-414c-a9d1-2983dc19d909 Mid-Tier Award Form - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f83bfb8-0fb4-4658-b2d2-37dc110fbe52 Please find responses to stage 1 clarification questions - attached. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2.json.