---
title: "Telephone/Online Payments Solution"
ocid: "ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH TYNESIDE COUNCIL"
published: "2022-02-11"
---

# Telephone/Online Payments Solution

Buyer: SOUTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e.json)

## Summary

South Tyneside Council initiated a procurement process titled "Telephone/Online Payments Solution" to secure a transaction-processing software package, classified under CPV code 48217000. The procurement stage has reached the award phase with the contract value set at £223,000. The award was officially published on 11th February 2022, following its completion on 30th November 2021, while the contract is scheduled to run from 1st December 2021 until 30th November 2024. The contract specifically allows participation from small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). The delivery will occur in South Shields, England, under a selective procurement method through a call-off from a framework agreement.

This tender represents a significant opportunity for businesses operating within the software and payment processing industries, particularly those specialising in transaction solutions. Companies that can demonstrate a proven track record in similar services, especially SMEs and VCSEs, may find this a suitable platform to compete. By engaging in this contract, businesses have the potential to expand their portfolios, establish long-term relationships with local authorities, and contribute to the digital transformation of public sector services.

## Notice

Telephone/Online Payment solution award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/59629620-235b-498e-bf6b-5ef2577123cf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Feb 2022 |
| Submission deadline | 30 Nov 2021 |
| Future notice date | Not specified |
| Award date | 30 Nov 2021 |
| Contract period | 1 Dec 2021 - 30 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £223,000 |
| Lots value | Not specified |
| Awards value | £223,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48217000 - Transaction-processing software package

## Release History

- 11 Feb 2022 at 12:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/59629620-235b-498e-bf6b-5ef2577123cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/59629620-235b-498e-bf6b-5ef2577123cf
  11th February 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fc97c4e1-baf2-471a-8f71-ab21dc7cc68e.json.