---
title: "Telephony Support Services"
ocid: "ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2026-02-12"
---

# Telephony Support Services

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a.json)

## Summary

The procurement process for Telephony Support Services has concluded with an award notice from UK Shared Business Services Limited (UK SBS), located in Swindon, England. This opportunity is classified under computer-related professional services, with a contract value of £35,000. The tender was sourced through a direct award against the NHS Digital Workplace Solutions 2 Framework with SBS10510 reference, employing a selective procurement method specifically a call-off from a framework agreement. The awarding stage was completed as of 12th February 2026, with the contract period set from 1st March 2026 to 28th February 2027.

This tender presents business growth opportunities for companies specialising in telephony support, particularly those already engaged in frameworks such as NHS Digital Workplace Solutions. Smaller enterprises (SMEs) may find this opportunity appealing due to the suitability requirements, which encourage their participation. However, VCSE organisations are indicated as not suitable for this procurement. Softcat PLC, identified as a large-scale enterprise, has been awarded this contract, reflecting the competitive nature of the industry for businesses with sufficient scale and expertise in providing telephony support services.

## Notice

***Please note this is an award notice, not a call for competition*** UK Shared Business Services had a requirement for Telephony Support Services. This has been sourced via Direct Award against the NHS Digital Workplace Solutions 2 Framework Reference - SBS10510.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be8318f3-68dc-473d-85eb-5c097778e1ce |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2026 |
| Submission deadline | 19 Dec 2025 |
| Future notice date | Not specified |
| Award date | 30 Jan 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 12 Feb 2026 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be8318f3-68dc-473d-85eb-5c097778e1ce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be8318f3-68dc-473d-85eb-5c097778e1ce
  12th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fcc33b07-2e36-4c8b-a30a-b0358ed64b5a.json.