---
title: "CBC-1223-T-CE Community Alarm Monitoring Response Call Handling (LOT 1) Provision of Community Alarm Equipment Assistive Technology (LOT 2) - AWARD"
ocid: "ocds-b5fd17-fce3a918-6576-4024-b0dc-244ba3374a95"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fce3a918-6576-4024-b0dc-244ba3374a95"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fce3a918-6576-4024-b0dc-244ba3374a95.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fce3a918-6576-4024-b0dc-244ba3374a95.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CENTRAL BEDFORDSHIRE COUNCIL"
published: "2021-09-09"
---

# CBC-1223-T-CE Community Alarm Monitoring Response Call Handling (LOT 1) Provision of Community Alarm Equipment Assistive Technology (LOT 2) - AWARD

Buyer: CENTRAL BEDFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fce3a918-6576-4024-b0dc-244ba3374a95

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## Summary

Central Bedfordshire Council recently awarded a contract for the provision of community alarm services and assistive technology. The procurement process, classified under alarm-monitoring services, involved two lots: Lot 1 focuses on monitoring and response, while Lot 2 covers the provision of related equipment. The procurement method was open, and the award was published on 9th September 2021, with the contract effective from 1st September 2021, running until 31st August 2024, with a possibility of extension for one year. The final date for submission of tenders was 12th July 2021.

This tender presents significant opportunities for businesses specialising in community alarm services, assistive technology, and call centre operations. Companies that excel in delivering innovative alarm systems and responsive support services would be particularly well-positioned to thrive in this market. With Central Bedfordshire Council prioritising support for vulnerable individuals, enterprises that can demonstrate capability and reliability in service delivery are likely to stand out as competitive candidates.

## Notice

Central Bedfordshire Council is a social landlord, and a provider of services to support vulnerable people to live independently in their own homes. The services that we wish to procure are divided into two lots. Prospective providers are invited to tender for one or both lots. Lot 1 - Community Alarm Monitoring and Response, and Call Handling Lot 2 -The provision of community alarm equipment and other assistive technology Help and Support - The Council will provide as much support and information as it can to help guide you through the Tender process. Questions asked together with the response, will be made available to all tenderers to ensure a fair and consistent approach to all. If there is anything you are not sure of or need clarification on, please send a correspondence using the 'In-tend' portal tendering system. Last date for receiving questions on Intend system is 2nd July 2021. Return of Tender - Completed Tenders and attachments should be submitted electronically, by the due date via our "In-tend" electronic tendering system. Tenders must be uploaded via the "My Return" section of the system. Tenders submitted through the correspondence facility will not be considered. Your Tender must be submitted via the In-tend system by no later than 12:00 noon on Monday 12th July Tenders received after that time will be excluded. It is anticipated that this contract will start 1st September 2021 and be for a term of 3 years (plus the option to extend by up to 1 further year, subject to satisfactory performance and service requirements).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51e2acdd-6acd-48c0-ac5e-c5dcfa7e2d16 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2021 |
| Submission deadline | 12 Jul 2021 |
| Future notice date | Not specified |
| Award date | 18 Aug 2021 |
| Contract period | 31 Aug 2021 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £353,616 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL BEDFORDSHIRE COUNCIL |
| Locality | SHEFFORD |
| Post town | Stevenage |
| Postcode | SG17 5TQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Shefford |
| Westminster constituency | Hitchin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DORO CARE (UK |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 33196100 - Devices for the elderly
- 35121700 - Alarm systems
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 9 Sep 2021 at 08:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51e2acdd-6acd-48c0-ac5e-c5dcfa7e2d16

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/51e2acdd-6acd-48c0-ac5e-c5dcfa7e2d16
  9th September 2021 - Awarded contract notice on Contracts Finder

## Provenance

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