---
title: "East West Rail Customer Experience Development Procurement"
ocid: "ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "EAST WEST RAILWAY COMPANY LIMITED"
published: "2019-12-05"
---

# East West Rail Customer Experience Development Procurement

Buyer: EAST WEST RAILWAY COMPANY LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893.json)

## Summary

The East West Railway Company Limited is currently conducting the "East West Rail Customer Experience Development Procurement", aiming to establish a new benchmark for customer experience in the transport sector. This procurement falls under the category of research and development services, with a focus on consultancy services. The tender is in the active stage and has a submission deadline set for 6th January 2020. The contract itself is scheduled to commence on 1st April 2020 and will extend until 31st March 2023. The procurement method employed is a selective procedure.

This tender presents significant opportunities for businesses focused on customer experience strategy development, particularly those with expertise in consultancy and research services within the transport sector. Companies that specialise in innovative customer engagement strategies or have experience in large-scale transport projects would be particularly well-suited to compete. The geographic reach of the services extends beyond the UK, encompassing various regions, which could further benefit firms looking to expand their market presence.

## Notice

In order fulfil the East West Railway Company's (EWR Co) strategic aim of setting a new benchmark for customer experience, EWR Co. is seeking to appoint a third-party supplier to assist in the development of a customer strategy and proposition from construction through to end state operation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f001d48c-1ab9-4693-89dd-2c7655e196f6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2019 |
| Submission deadline | 6 Jan 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST WEST RAILWAY COMPANY LIMITED |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 5 Dec 2019 at 09:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f001d48c-1ab9-4693-89dd-2c7655e196f6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f001d48c-1ab9-4693-89dd-2c7655e196f6
  5th December 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./XUSWNDV5WM
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893.json.